Medical Secretary - Greenwich Family Health Center

Glens Falls Hospital • Greenwich, NY

8h • $18 - $27

About The Position

The Medical Secretary is the first point of contact for patients, welcoming them by phone and in person and helping the practice run smoothly so clinicians can focus on patient care. Glens Falls Hospital operates physician practices across Warren, Washington, and Saratoga Counties, offering services such as urgent care, primary care, laboratory testing, imaging, and rehabilitation. Most locations operate Monday through Friday, except Cambridge, allowing for work-life balance while serving the local community.

The role supports patient check-in, appointment scheduling and follow-up, phone inquiries, mail and test-result routing, chart maintenance, insurance and referral processes, payments, and billing-code application. The position requires a high school diploma or equivalent, at least one year of medical-office experience, computer skills, knowledge of medical terminology, and the ability to remain calm and kind in a busy setting. An associate degree in healthcare or business is a plus.

Requirements

• High school diploma or equivalent.
• At least one year of experience working in a medical office.
• Good computer skills, including Word, Excel, and typing.
• A solid grasp of medical terminology.
• Ability to remain calm and kind when work is busy or stressful.

Nice To Haves

• Associate degree in healthcare or business.

Responsibilities

• Greet patients, manage check-in, and ensure paperwork and medical history forms are accurate and up to date.
• Schedule appointments, coordinate follow-up care, and contact patients who missed appointments.
• Answer patient calls, determine their needs, and involve a nurse or doctor when medical questions arise.
• Sort incoming mail and route laboratory and test results to the appropriate people.
• Maintain accurate and up-to-date patient charts.
• Verify insurance information and contact insurers to obtain referrals.
• Process payments at the front desk.
• Help apply standard billing codes, including ICD-10 and CPT, to patient records.

Benefits

• The job posting states that competitive benefits are available to active full-time and part-time employees who work at least 30 hours per week; it refers applicants to a benefits guide for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED