Medical Secretary-Endocrinology-Stoneham

Beth Israel Lahey Health • Stoneham, MA

22d

About The Position

The Medical Secretary serves as a frontline representative of BILH Specialty Care and helps create a positive patient experience. This clerical role supports patients and staff through customer service interactions and a range of administrative tasks, helping ensure patients receive appropriate care at the right time. Responsibilities include phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls. Staff are required to be vaccinated against influenza as a condition of employment.

Requirements

• High school degree or GED.
• At least 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills.
• Strong PC skills.
• Effective written and verbal communication skills.
• Ability to multitask.
• Influenza vaccination is required as a condition of employment.

Responsibilities

• Provide customer service to patients and staff.
• Handle phone interactions.
• Register patients.
• Schedule appointments.
• Collect co-pays and assist with billing.
• Make appointment confirmation calls.
• Help ensure patients are able to receive the right care at the right time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED