Medical Assistant-Internal Med-Stoneham

Beth Israel Lahey Health • Stoneham, MA

5d

About The Position

The Medical Assistant provides high-quality, direct patient care in a team-based model for BIDHC patients and supports smooth, efficient administrative and clinical practice operations. The role calls for working respectfully with people from different backgrounds and respecting the beliefs of patients and team members. The Medical Assistant reports to the Practice Manager.

The Medical Assistant supports patients throughout their visits, coordinates with the care team, and performs clinical and administrative tasks under appropriate supervision. Duties include patient intake and communication, clinical measurements and procedures, population health outreach, equipment and supply maintenance, EHR documentation, scheduling, and insurance verification. The role also supports patient safety, OSHA compliance, and appropriate handling of protected health information.

Requirements

• High school diploma or GED.
• At least 6 months of clinical classroom experience.
• Immunization administration is limited to Medical Assistants who have graduated from an accredited Medical Assistant program.
• Must be vaccinated against influenza as a condition of employment.

Nice To Haves

• 0–1 years of related work experience or customer service experience in any field.
• Graduation from the BILH Primary Care Clinical Assistant Training program.
• EMT Basic License.
• Phlebotomy Certificate.
• Other healthcare training.

Responsibilities

• Develop empathetic relationships with patients, families, and colleagues, and coordinate care in support of patient, practice, and organizational goals.
• Guide patients through visits by supporting timely flow, communicating delays, discussing visit reasons, updating medication and allergy lists, reviewing screening questions, and serving as a liaison between patients and practice staff.
• Provide clear hand-offs to providers, including the reason for the visit, abnormal vital signs, and relevant patient information.
• Perform medical assisting duties under proper supervision, including taking vital signs, height, and weight; performing EKGs and point-of-care testing; conducting phlebotomy; administering immunizations when eligible; and assisting with routine procedures.
• Support population health goals through outreach, health coaching, monitoring practice activity, identifying patients with health maintenance or chronic disease management needs, and assisting with data gathering.
• Monitor, order, and maintain medical equipment and supplies; ensure items are clean, sterilized, stocked, within expiration dates, and control standards are followed; maintain unobstructed patient access.
• Use the EHR to queue prescription renewals and add medications for provider review; enter or scribe orders for tests, services, or appointments as directed; and accurately document visit tasks for billing.
• Schedule diagnostic and laboratory tests while making reasonable efforts to accommodate patients and providers; verify insurance and manage prior authorizations, referrals, and pre-certifications.
• Identify OSHA compliance issues, follow patient-safety practices, promptly report adverse events and near misses, and use protected health information only for treatment, payment, and operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED