Medical Secretary/Medical Assistant

GREAT LAKES NEUROSURGICAL ASSOCIATES•Holland Charter Township, MI

2h•$19 - $24

About The Position

The Medical Secretary/Medical Assistant reviews referrals and registers patients; coordinates and schedules clinic appointments; gathers imaging and clinic notes from other offices to build patient charts; and rooms patients, takes vital signs, and documents information in patient charts. The position reports to the Primary Physician / Office Manager. The role schedules imaging, testing, office visits, follow-ups, diagnostic therapy, and other requested treatments; obtains insurance authorization; communicates with patients, physicians, clinic staff, and outside facilities; screens and records telephone messages; and gathers accurate patient registration and insurance information. It also rotates to the front desk to greet and check in patients, and to patient rooming to complete intake, assess general condition, and prepare patients for examinations. The position works with the nurse to arrange surgical assistants, equipment, and materials, maintains confidential patient records, and performs other related duties as assigned.

Requirements

Medical Assistant Certificate.
At least two years of administrative assistant experience in a medical office, including experience with insurance preauthorization.
Knowledge of clinic policies and procedures, medical terminology, insurance practices, computer programs and applications, grammar, spelling, punctuation, basic arithmetic, and CPT and ICD-10 coding.
Ability to operate office equipment and handle paperwork and filing.
Ability to handle incoming calls and triage them appropriately; communicate effectively in writing and verbally; and gather, interpret, and report insurance information.
Ability to troubleshoot insurance issues and resolve them appropriately.
Ability to type 45 words per minute using word-processing software and to learn or use Microsoft Excel, email, the Internet, and Microsoft PowerPoint.
Ability to work effectively with physicians and other staff, sort and file materials alphabetically or numerically, interpret insurance benefits and reimbursement, respond flexibly to changing demands, organize and prioritize tasks, communicate clearly, work with little supervision, and maintain effective relationships with patients, employees, and the public.
Ability to meet the role's physical demands, including standing, walking, reaching, bending, lifting, handling patients, manual and finger dexterity, and eye-hand coordination; occasional lifting and carrying of files up to 50 pounds.
May be required to work under stressful conditions.

Responsibilities

Schedule imaging, testing, office visits, follow-up appointments, diagnostic therapy, and other treatments as requested and in accordance with established policies and procedures.
Coordinate with the nurse to arrange surgical assistants, special equipment, and surgical materials.
Obtain insurance authorization for appointments and testing.
Interact with patients, physicians, clinic staff, and outside facilities to provide accurate, timely, and responsive information.
Answer and screen telephone calls courteously and record messages for physicians and other personnel.
Obtain accurate patient information and ensure registration forms are complete.
Enter patient and insurance data into the practice management system.
Rotate to the front desk as needed, greet patients, check them into the system, and bring patients back when needed.
Room patients, complete intake, screen patients for appropriate information, assess general condition, take vital signs and weight, and prepare patients for physician examinations.
Review referrals and register patients.
Schedule appointments with appropriate providers.
Gather imaging and clinic notes from other offices to build patient charts and document information in patient charts.
Maintain patient files and records confidentially.
Perform other related duties as directed or assigned.