Medical Secretary II, Cardiac Surgery

University of Maryland Medical System•Towson, MD

145d

About The Position

The Medical Secretary II performs secretarial functions including answering phones, taking messages, scheduling appointments, editing and proofreading materials, and distributing correspondence. The position monitors patient check-in and checkout and performs other duties as assigned. The role supports patient privacy and confidentiality, courteous communication, accurate maintenance of charts and files, and collection and documentation of required patient information. It collaborates with patients, significant others, and ancillary departments to support continuous, coordinated care. In the Cardiac Surgery office, the Medical Secretary II facilitates face-to-face registration by obtaining demographic and financial information for reimbursement and statistical analysis. The role accurately enters information into EPIC and registration and billing systems, ensures registration forms and documents are complete and accurate, schedules follow-up visits, prints daily clinic schedules, prepares new-patient information packets, answers and triages calls and questions, collects physician practice authorizations, and provides information about referrals and registration, payment, authorization, deductible, physician-billing, and specialty-service policies.

Requirements

High school diploma or GED.
One year of related experience.
Strong verbal communication skills.
Strong written communication skills.
General clerical skills.
Basic computer skills.
Multiline telephone operational skills.
Excellent organizational skills.
Strong customer service skills.

Nice To Haves

Two years of experience or an associate’s degree.

Responsibilities

Answer phones, take messages, schedule appointments, edit and proofread materials, and distribute correspondence.
Monitor patient check-in and checkout and support patient check-in, discharge, and scheduling.
Protect the privacy and confidentiality of patients and employees and communicate courteously and respectfully with patients, families, visitors, coworkers, and physicians.
Collaborate with patients, significant others, and ancillary departments to support continuous, well-coordinated care.
Accurately maintain charts, files, and identification numbers; obtain, verify, and document required patient information.
Conduct face-to-face registration and obtain demographic and financial information pertinent to reimbursement and statistical analysis.
Enter information accurately in EPIC and registration and billing systems for medical records and billing purposes.
Ensure registration forms and documents are complete and accurate, and schedule follow-up visits in the appropriate systems.
Print daily clinic schedules and prepare new-patient information packets.
Answer telephone calls and triage calls and questions as appropriate.
Collect physician practice authorizations and enter the appropriate information in registration and billing systems.
Instruct patients to obtain referrals as needed and follow up directly with referring physician offices when needed.
Explain general policies related to registration, copayments, referrals, pre-authorizations, deductibles, physician billing, and specialty services within UMSJMG.