Medical Scribe

CVS Health • Lansing, MI

18d • Onsite

About The Position

The Medical Scribe, internally called a Clinic Informatics Specialist (CIS), supports Oak Street Health primary care providers by handling clinical documentation so providers can focus on patient care. Scribes participate in the patient care journey by huddling with providers each morning, observing and documenting visits in the exam room, and following up after visits to support next steps. They document encounters in real time and develop expertise in value-based care, chronic-condition documentation, ICD-10 and CPT coding, and identifying care gaps. Extensive on-the-job training is provided in clinical workflows, value-based medicine, preventative care for chronic conditions, accurate documentation, population health data streams, and team-based care. The role is suited to candidates interested in clinical experience or careers in medicine, health informatics, public health, healthcare administration, or medical coding. A commitment of at least one year is required, with two or more years considered ideal.

Requirements

• Knowledge of medical terminology and common medications, from a pre-medical degree or prior clinical experience.
• Advanced listening and communication skills.
• Strong computer literacy and ability to learn new technical workflows.
• Ability to adapt to new workflows and quickly learn new concepts and skills.
• Ability and willingness to take direction, work as part of a patient-care team, and adapt to the provider’s working style.
• Ability to be a self-starter within the role’s scope.
• Excellent attendance and ability to work in person at clinics.
• Ability to commit to at least one year in the role; two or more years is ideal.
• Ability to work approximately 40–45 hours per week during clinic hours.
• Compliance with hospital and Oak Street Health policies, including HIPAA.
• US work authorization.
• Fluency in Spanish, Polish, Russian, or another language spoken in the communities served, where indicated.

Nice To Haves

• Prior clinical experience, including shadowing and/or volunteering.
• Prior scribe or transcription experience.
• Ability to type 70 or more words per minute.

Responsibilities

• Join providers in exam rooms to observe patient visits.
• Document patient encounters in structured notes, including the history of present illness, assessment, plan, and physical exam.
• Assign appropriate CPT and ICD-10 codes.
• Prepare After Visit Summaries.
• Consult with providers to ensure accurate and specific documentation.
• Request and review medical records.
• Use Oak Street’s population health tools to support clinical documentation improvement.
• Prepare for and support Daily Huddles and Clinical Documentation Reviews.
• Consult with providers about clinical documentation opportunities.
• Place orders and referrals.
• Address tasks and provide other administrative support to the provider and care team.
• Support the care team with additional clinical-documentation-related responsibilities.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed