Medical Scribe

CVS Health•Akron, OH

19d•Onsite

About The Position

The Medical Scribe, known internally at Oak Street Health as a Clinical Informatics Specialist (CIS), supports primary care providers with clinical documentation so they can focus on patient care. The scribe plans for visits with providers during morning huddles, observes and documents patient encounters in the exam room, and follows up after visits to assist with next steps. Scribes document encounters in real time, help ensure documentation is accurate, specific, and timely, and use their knowledge of value-based care, chronic conditions, ICD-10, and CPT coding to help providers identify and close care gaps. The role includes extensive on-the-job training in clinical workflows, value-based medicine, preventative care for chronic conditions, documentation, population health data, and team-based care. The position is intended for a commitment of at least one year, with two or more years ideal, and offers paid clinical experience relevant to medical and healthcare-related career paths. It is a full-time, in-person clinic role, generally requiring approximately 40–45 hours per week during clinic hours, with predictable hours and break times. The anticipated schedule is 40 hours per week. The typical pay range is $17.00–$28.46 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The full-time position is eligible for medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Knowledge of medical terminology and common medications, obtained through a pre-medical degree or prior clinical experience.
Advanced listening and communication skills.
Strong computer literacy and ability to learn new technical workflows.
Ability to adapt to new workflows and quickly learn new concepts and skills.
Ability and willingness to take direction and work as a member of a patient-care team, including adapting to the provider's working style.
Ability to be a self-starter within the scope of the role.
Excellent job attendance and ability to work in person in clinics.
Ability to commit to at least one year in the role; two or more years is ideal.
Ability to work approximately 40–45 hours per week during clinic hours.
Compliance with hospital and Oak Street Health policies, including HIPAA.
US work authorization.
Fluency in Spanish, Polish, Russian, or other languages spoken in the communities served, where indicated.

Nice To Haves

Prior clinical experience, including shadowing and/or volunteering.
Prior scribe or transcription experience.
Ability to type 70 or more words per minute.

Responsibilities

Join the provider in the exam room to observe patient visits.
Document patient encounters in a structured note, including the history of present illness, assessment, plan, and physical exam.
Assign appropriate CPT and ICD-10 codes.
Prepare After Visit Summaries.
Consult with the provider to ensure accurate and specific documentation.
Request and review medical records.
Use Oak Street's population health tools to support clinical documentation improvement.
Prepare for and support Daily Huddles and Clinical Documentation Reviews.
Consult with the provider on clinical documentation opportunities.
Place orders and referrals.
Address tasks and support the care team with additional clinical documentation responsibilities.
Perform other duties as assigned.