Medical Scheduler - Urology Surgery Office

Albany Medical Center • Clifton Park, NY

1d • Onsite

About The Position

Assist all patients that report to the front check in desk. Greet patients in a prompt, courteous and professional manner. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Update insurance information, attending appointment, collect patient co-pays, and other duties as assigned at the time of patient check in for scheduled appointments. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Schedule follow up appointments and referral as needed when patients check out. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company.

Requirements

• High school diploma or equivalent required.
• Excellent customer service skills
• Ability to multi-task and high patient volume unit
• Ability to learn and utilize resources
• Strong time management skills
• Ability to review information and draw appropriate conclusions
• Good judgement and ability to problem solve; escalate issues as needed
• Strong team orient work ethic

Nice To Haves

• 2-3 years office experience
• One year of related experience in a medical practice
• Using an electronic health record and Microsoft Office a plus.

Responsibilities

• Greet patients in a prompt, courteous and professional manner.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Update insurance information, attending appointment, collect patient co-pays, and other duties as assigned at the time of patient check in for scheduled appointments.
• Provide proper consents for patients who are wards of the state and work with facilities to obtain proper consents from patient proxies.
• Schedule follow up appointments and referral as needed when patients check out.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED