Surgery Scheduler - Urology
About The Position
A Customer Representative II is responsible for handling inbound and outbound calls to assist patients with billing inquiries, complaints, and requests. The role involves utilizing overall knowledge of the Revenue Service Center to provide accurate information, resolve issues, and ensure patient satisfaction. Key skills include excellent communication, problem-solving, and the ability to remain calm under pressure. Essential Functions Answer incoming calls and respond to patient inquiries. Utilizes various computer systems to resolve patient billing questions and document interactions. Works with patients over the phone or other electronic methods to provide resolution to inquiries and complaints in a patient friendly fashion. Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs. Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters. Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
Requirements
- High School Diploma or GED
- One (1) Year of experience in customer service, collections, or call center environment
Nice To Haves
- Two (2) Years of experience in customer service, collections or call center environment
- Knowledge of general medical billing, insurance and compliance regulations and billing processes
Responsibilities
- Answer incoming calls and respond to patient inquiries.
- Utilizes various computer systems to resolve patient billing questions and document interactions.
- Works with patients over the phone or other electronic methods to provide resolution to inquiries and complaints in a patient friendly fashion.
- Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs.
- Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters.
- Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
Benefits
- Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
- Up-front tuition coverage paid directly to the academic institution through the PEAK program.
- 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
