Medical Records Technician
About The Position
The Medical Records Technician is part of UnitedHealth Group’s clinical support team and helps support member and provider satisfaction. The role manages member intake and admission/discharge information, coordinates service requests with healthcare facilities and clinical teams, provides non-clinical triage and care coordination notifications, handles inquiries, and performs document imaging. This is a full-time, onsite position at 75 Rowland Way, Suite 300, Novato, CA 94945. The schedule is Tuesday through Saturday, 40 hours per week, with flexibility to work assigned 8-hour shifts during normal business hours of 8:00 a.m. to 5:00 p.m. PST. Evening hours may be required, and occasional overtime may be necessary. On-the-job training is provided; training hours are 8:00 a.m. to 5:00 p.m. local time, Monday through Friday, or aligned with the employee’s schedule.
Requirements
- High school diploma, GED, or equivalent work experience.
- Must be at least 18 years old.
- At least 1 year of customer service experience analyzing and solving customer problems.
- Proficiency with Microsoft Word and Excel, including creating, editing, saving, and sending documents and spreadsheets.
- Ability to work full-time, 40 hours per week, Tuesday through Saturday, with flexibility to work 8-hour shifts during business hours of 8:00 a.m. to 5:00 p.m. PST and occasional overtime as needed.
- Ability to work a flexible schedule that includes evening hours.
- Ability to type and talk at the same time while navigating multiple screens.
Nice To Haves
- At least 3 years of medical records management experience.
- Experience in the healthcare industry and with health insurance.
- Experience working in a metric-driven environment.
- EPIC experience.
- Clerical or administrative support background.
Responsibilities
- Manage member intake or admission/discharge information after notification.
- Work with hospitals, clinics, facilities, and the clinical team to manage service requests from members and/or providers.
- Provide appropriate triage and care coordination notifications for non-clinical assessment or intervention cases.
- Handle inquiries and resolve issues from members and/or providers.
- Handle all document imaging.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
