HIM Medical Records Technician

Logan Health•Shelby, MT

About The Position

This position promotes efficient operations in assigned areas by maintaining confidential patient information and performing medical records and office support duties. The role supports prompt, courteous service in a fast-paced, high-volume, customer-focused environment. Specific duties may vary based on departmental needs, and other similar duties may be assigned consistent with the required knowledge, skills, and abilities. Regular and consistent attendance is required as scheduled by department leadership. The position works a day shift of eight hours. Logan Health operates 24 hours per day, seven days per week; schedules are set to accommodate position and organizational needs and may be adjusted as needed. Offers are contingent on passing pre-employment screening, including criminal background, reference, drug, health and immunization, and physical demand screenings.

Requirements

At least one of the following: one year of administrative office work experience, one year of work experience in a healthcare setting, or post-high-school or vocational training.
Strong customer service skills, professional phone etiquette, and ability to multitask in a fast-paced environment.
Excellent organizational skills; detail-oriented; self-starter; critical-thinking skills; ability to set priorities and work both independently and as part of a team.
Commitment to teamwork and maintaining confidentiality as needed.
Excellent verbal and written communication skills, including communicating effectively with various audiences.
Excellent interpersonal skills and ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
Maintain computer skills, including working knowledge of Microsoft Office Suite and ability to learn other software as needed.
For assignment at Logan Health Whitefish, successfully obtain a current Montana Notary commission within six months of hire.

Nice To Haves

Experience with an Electronic Medical Record (EMR).
Medical terminology.

Responsibilities

Assist with routine daily office operations and provide backup for assigned areas as applicable.
Promote positive customer relations through prompt and courteous service.
Prepare patient charts and obtain patient and new-patient records as applicable to the assigned area.
Process medical records requests and ensure released information meets legal and HIPAA requirements.
Prioritize and prepare files for scanning or storage.
Scan documents to databases and index them according to department procedures.
Categorize and organize documents according to department protocols; research and resolve issues.
Perform quality audits on scanned images.
Respond professionally and promptly to requests according to department protocols.
Maintain and order supplies; maintain equipment and coordinate repairs and service.
Assist with copying, scanning, and retrieval of information, and with miscellaneous data research requests.
Run reports and merge or correct information in the electronic medical record; merge duplicate accounts across applications as applicable.
Analyze patient-type records for deficiencies in accordance with federal and state laws and Medical Staff By-laws.
For transcription duties, ensure dictations and reports are accounted for and assist with efficient delivery and distribution of reports.
For transcription duties, assist in gathering preoperative histories and physicals for surgery.
Maintain regular and consistent attendance as scheduled by department leadership.