Medical Records Technician (PRN)

Planned Systems International • El Paso, TX

6d • Onsite

About The Position

Cognito LLC, a Planned Systems International joint venture, is seeking a PRN Medical Records Technician to support the ICE Health Services Corps at the El Paso Processing Center in El Paso, Texas. The technician maintains the electronic health record (eHR) and supports the safe delivery of high-quality healthcare to people in ICE custody. This role is integral to clinic operations and patient care, helping ensure providers have accurate and timely information. The work is PRN on an as-needed basis, including coverage for staff absences, high-census periods, or special projects; hours and shifts vary. The role may require responding during emergency activation. Although night shifts are generally not required, they may be requested based on mission needs. On-call availability is not required.

The technician receives, scans, verifies, files, and archives medical documentation; reviews records for completeness and accuracy; routes reports and incomplete documents to the appropriate staff; maintains appointment systems; and uses the eHR and other systems for data entry, scheduling, reporting, and record requests. The technician protects patient and record confidentiality, follows IHSC policies and applicable privacy requirements, participates in training and competency assessments, and contributes to team efforts to review protocols and identify improvements.

The role operates in a dynamic healthcare setting with shifting priorities. The position requires computer-based work for approximately 90% of the time and physical capacity to respond to facility emergencies, provide CPR or emergency care, and assist people evacuating the building. The posting describes benefits for full-time, benefits-eligible employees; it does not specify that PRN employees qualify for those benefits.

Requirements

• High school diploma or GED equivalent.
• Maintain Heartsaver CPR AED certification through the American Heart Association.
• At least 1 year of experience in a healthcare setting as a Medical Record Technician, Unit Clerk, Medical Record Clerk, or in a similar position where processing electronic medical or health records was part of daily responsibilities.
• At least 1 year of direct experience and proficiency with Microsoft Office programs, specifically Word, Excel, Outlook, and SharePoint.
• Ability to pass a background check and drug screen; current physical and immunizations are required.
• Knowledge of basic electronic medical record procedures, methods, and requirements for routine medical records management.
• Knowledge of procedures, rules, operations, documentation and time requirements, functions, and workflows for processing electronic medical records, reviewing accuracy and completeness, and tracking deadlines.
• Knowledge of medical terminology.
• Ability to manage a high volume of medical records daily, including intake, discharge, and requests from outside sources.
• Ability to receive and process information requests in accordance with Fair Information Practice Principles and the Privacy Act.
• Ability to identify documentation inconsistencies and take appropriate action to resolve them.
• Ability to maintain an electronic medical record system and comply with regulatory requirements governing medical records.
• Ability to work in a multicultural and multilingual environment.
• Ability to work approximately 90% of the time using computers, scanners, and printers.
• Ability to use telephonic interpreter or translation services when needed to complete assigned duties.
• Ability to adapt to sudden schedule changes and flexible work requirements.
• Proficiency in spoken and written English sufficient to build rapport with patients, coworkers, and other stakeholders.
• Ability to establish and maintain positive working relationships in a multidisciplinary environment.
• Ability to navigate electronic work environments, including electronic health records, web-based training, and communications.
• Functional proficiency with Microsoft Word, Excel, Outlook, and SharePoint.
• Knowledge of HIPAA and Privacy Act requirements concerning patient medical records, information, and personally identifiable information.
• Ability to meet the physical demands of the position, including standing, walking over uneven surfaces, bending, crouching, stooping, stretching, reaching, and lifting moderately heavy patients or equipment.
• Ability to respond to a medical emergency anywhere in the facility within four minutes and perform CPR or emergency care while standing or kneeling.
• Ability to assist sick, injured, or aging detainees or staff in exiting the building during an emergency.

Responsibilities

• Prepare, update, and maintain accurate medical records for each patient.
• Receive, scan, verify, and file medical documentation, ensuring complete records are available when needed.
• Perform daily checks in the electronic health record and address outstanding items with the appropriate staff member.
• Maintain appointment systems for patients and clinical staff where applicable.
• Track compliance with internally scheduled appointments and send timely reminders to IHSC staff where applicable.
• File and scan laboratory, radiology, and other reports in the appropriate electronic medical record sections within prescribed timelines.
• Route clinical reports to appropriate clinic staff within prescribed timelines.
• Archive clinical information within prescribed timelines and in accordance with IHSC policies and procedures.
• Review documentation for completeness and route incomplete documents to the appropriate provider for correction before filing or scanning.
• Use multiple systems to process narrative and tabular material and provide required or requested information to appropriate medical personnel.
• Perform record-keeping functions in accordance with program policies and position requirements.
• Maintain proficiency in using electronic health records and maintain the confidentiality and security of those records.
• Complete and pass Medical Records Technician competencies initially and annually, and complete required initial, annual, and ad hoc training.
• Participate as a team member in analyzing established protocols and identifying areas for improvement.
• Follow IHSC policies, procedures, directives, operational memoranda, and applicable accreditation standards.
• Participate in safety, prevention, infection control, quality improvement, patient education, and other applicable programs and collateral duties.
• Attend and participate in general and medical staff meetings.
• Respond during emergency activation; perform CPR or emergency care and assist sick, injured, or aging detainees or staff with evacuation when needed.

Benefits

• Competitive compensation packages are mentioned for the team.
• Full range of benefits and work-life balance are mentioned for the team.
• For full-time, benefits-eligible employees: paid leave.
• Employer-sponsored group medical, dental, and vision insurance options.
• Short-term and long-term disability insurance.
• Life insurance and AD&D coverage.
• Legal services, identity theft, and accident insurance.
• Flexible spending account and health savings account options for qualified expenses.
• Company-sponsored 401(k) plan with an immediately vested employer contribution match.
• Professional courses and certifications.
• Tuition reimbursement programs.
• Continuing education.

What This Job Offers

• Education Level: High school or GED