Medical Records Technician (Release of Information)

University Hospital, Newark NJ•Newark, NJ

8d•$28 - $30

About The Position

The primary purpose of the Medical Records Technician (Release of Information) position is to foster a high level of customer service by assisting patients and their families, caregivers, outside auditors, community physicians, external agencies, and hospital personnel, ensuring they receive appropriate, timely, and complete health information in response to written, phone, fax, email, and/or in-person requests. This role involves answering inquiries for medical record information in accordance with established hospital and departmental policies and procedures, and according to HIPAA standards.

Requirements

High school diploma or GED equivalent required.
Minimum of three (3) years of experience in medical records-related work required.
Completion of at least one (1) year and continued enrollment in a Health Information Management (HIM) or Health Information Technology (HIT) program may be considered in lieu of experience.
Must be able to read, write, and speak fluent English.
Strong oral and written communication skills required.
Ability to perform job functions, follow directions, and make independent decisions with minimal supervision.
Working knowledge of computers and internet navigation required.
Proficiency in Microsoft Windows and Microsoft Office applications, particularly: Excel, Outlook, Shared file management.
Strong attention to detail with a high degree of accuracy.
Excellent organizational skills.
Demonstrated professionalism, tact, and diplomacy when interacting with internal and external customers.

Nice To Haves

Prior experience with Medical Records Release of Information processes preferred.
Experience with Epic electronic health record (EHR) system is a plus.

Responsibilities

Provide exceptional customer service to patients, families, caregivers, physicians, auditors, external agencies, and hospital staff.
Respond to requests for medical records and health information received by phone, email, fax, written correspondence, or in person.
Ensure the accurate, timely, and complete release of health information in accordance with established procedures.
Serve as a resource for inquiries related to medical records and protected health information.
Verify and process requests while maintaining the confidentiality and security of patient records.
Adhere to hospital policies, departmental procedures, and HIPAA regulations governing the release of information.
Facilitate effective communication between stakeholders and the Health Information Management department.
Support compliance efforts by ensuring all disclosures of health information are properly authorized and documented.