Site Supervisor, Medical Records, Release of Information

MRO Corporation•Vacaville, CA

7d•$68,240 - $73,000•Onsite

About The Position

The Site Supervisor manages the daily scheduling and workflow of ROI Specialists at a specific client site and serves as a liaison between MRO and client management. The role ensures that release-of-information activities follow client policies and federal and state regulations and are completed on time. The Site Supervisor supports productivity and quality by organizing assignments, covering staffing gaps and backlogs, monitoring performance, and providing feedback and evaluations. The position also promotes positive customer service and may provide support to the Area Manager.

Requirements

High school diploma or GED.
At least 1 year of supervisory or management experience in an acute care setting.
Knowledge of HIPAA privacy information standards.
Excellent written communication and interpersonal skills.
Proficiency in Microsoft Office applications.

Nice To Haves

Bachelor’s degree and/or associate degree in Health Information Management, Business Administration, or a health-related field, or equivalent experience.

Responsibilities

Manage workflow among on-site employees to support productivity and meet quality standards.
Adjust work assignments to cover peak periods, leave, vacancies, and staffing needs at hospital sites.
Prioritize work to ensure completion of release-of-information functions.
Provide coverage during backlogs or medical-record staff illness, vacation, or leave of absence.
Perform quality assurance monitoring of ROI Specialists’ work.
Conduct productivity and work performance reviews in accordance with MRO and customer policies and procedures and federal and state law.
Monitor performance and provide feedback and evaluations for ROI Specialists.
Monitor and approve paid time off and staff schedules.
Promote MRO’s image through courteous, respectful, and efficient customer service to patients, coworkers, and medical center personnel.
Respond to customer needs in a positive and efficient manner.
Provide support to the Area Manager as needed.