Medical Records Supervisor
About The Position
The Medical Records Supervisor manages records and coordinates with project teams regarding information and records issues. The role serves as the primary client contact for records and retrieval issues; coordinates and delivers retrieval of records requested by users; prepares closed studies for transfer to final destinations; monitors records filing accuracy and compliance with quality improvement and/or client file plans and standard operating procedures; and recommends changes or revisions to records retention schedules. The supervisor participates in hiring and onboarding, trains and supports staff, allocates project resources, and oversees staff performance, work quality, workload, and compliance with organizational policies and applicable regulations. The role may require occasional travel of up to approximately 20%.
Requirements
- Bachelor's degree in healthcare or another scientific discipline, or an equivalent combination of education, training, and experience.
- Advanced knowledge of records management or technically related areas, ICH, GCP, GLP, relevant local laws, and applicable regulatory guidelines.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Strong leadership skills and ability to manage and lead others.
- Strong written and verbal communication skills, including good command of English.
- Excellent organizational and problem-solving skills.
- Effective time-management skills and ability to manage competing priorities.
- Ability to establish and maintain effective working relationships with internal and external clients.
- Ability to perceive and analyze problems, develop solutions, and make sound management decisions.
- Ability to maintain productivity under time pressure.
- Ability to handle multiple tasks and projects within defined timelines and balance competing priorities.
Responsibilities
- Participate in candidate review and interviewing for new staff.
- Conduct onboarding training in conjunction with Human Resources and Learning and Development programs.
- Ensure staff have the materials, system access, and training needed to perform their responsibilities.
- Oversee execution of training plans, SOP reviews, and mentored training experiences, as applicable.
- Participate in allocating resources to projects by assigning staff appropriate to their experience and training.
- Review and evaluate staff work products regularly to manage quality.
- Identify quality risks and issues and develop corrective action plans to prevent or correct performance deficiencies.
- Review and report findings to ensure staff meet defined workload and quality metrics.
- Manage staff in accordance with organizational policies and applicable regulations.
- Plan, assign, and direct work; appraise performance; guide professional development; reward and discipline employees; address employee relations issues; and resolve problems.
- Serve as the primary client contact for records and retrieval issues, coordinate retrieval of requested records, and prepare closed studies for transfer to final destinations.
- Monitor records filing accuracy and compliance with quality improvement and/or client file plans and SOPs, and recommend revisions to records retention schedules.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
