Medical Records Specialist – Generalist

Universities of Wisconsin • Madison, WI

2d • Onsite

About The Position

The School of Veterinary Medicine, UW Veterinary Care (UWVC) Hospital is excited to welcome a Medical Records Specialist – Generalist to our exciting and evolving Medical Records team. This position will support the efficient and accurate management of medical records during an organizational transition from hybrid paper/electronic records to a fully paperless system. This position is responsible for referral coordination, post-appointment chart processing, medical records phone queue coverage, document scanning, and paper chart management. The role requires strong attention to detail, excellent communication skills, and the ability to prioritize tasks in a fast-paced clinical environment. The Generalist is the department’s primary continuity role and provides essential cross-coverage when team members are absent. As UW Veterinary Care continues its transition to a fully paperless electronic medical record (EMR) system, and further integrates electronic referral and client communication platforms, the duties and responsibilities of this position may evolve to support these operational changes.

Requirements

• Experience in a medical, veterinary, administrative, or records environment
• Strong computer skills and ability to learn and navigate EMR systems
• Excellent organizational skills and high attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple tasks in a dynamic clinical setting

Nice To Haves

• Previous experience in veterinary or medical records management
• Familiarity with EMR systems such as HealthLink, Stringsoft or Instinct
• Experience with document scanning and digital record workflows
• Knowledge of confidentiality and medical privacy standards
• Demonstrated effectiveness in collaborating with clinical and administrative teams

Responsibilities

• Provides day-to-day operational support to medical work unit personnel (40%)
• Receives, submits, and responds to inquiries according to established policies and procedures (40%)
• Prepares documents for patient admissions and appointments (10%)
• Serves as front desk staff within a healthcare facility or clinic (5%)
• Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions (5%)

Benefits

• competitive wages
• night and weekend differential
• outstanding employee benefits
• ample paid time off
• financial support for continuing education and pursuing specialty certification
• referral bonuses
• an annual shoe allowance
• a yearly provision of hospital-branded clothing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED