Medical Records Coordinator

Symbiotic Services•Atlanta, GA

About The Position

Symbiotic Services is seeking a highly organized, detail-oriented Medical Records Coordinator to support a healthcare client's Bone Marrow Transplant (BMT) Program. The coordinator manages patient medical records across the transplant continuum of care, ensuring accuracy, completeness, timely processing, confidentiality, and compliance with healthcare regulations and transplant-specific documentation requirements. The role operates in a fast-paced, high-volume clinical and office-based healthcare environment and requires independent management of competing priorities. The position reports to the Health Information Supervisor.

Requirements

High school diploma or GED.
At least 2 years of experience in medical records, health information management, healthcare administration, or a related healthcare field.
Working knowledge of medical terminology, particularly oncology and hematology terminology.
Understanding of HIPAA regulations, patient confidentiality, and healthcare privacy requirements.
Strong organizational, time-management, and problem-solving abilities.
Exceptional attention to detail and commitment to maintaining accurate medical records.
Ability to multitask in a high-volume healthcare environment and manage competing deadlines and complex workflows.
Ability to work independently with minimal supervision and demonstrate sound judgment, initiative, and accountability.
Flexibility to learn new processes, cross-train in multiple functional areas, and adapt to changing operational needs.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to collaborate with multidisciplinary healthcare teams.
Proficiency in Microsoft Office applications and electronic medical record systems.
Ability to maintain professionalism and discretion when handling sensitive patient information.
Frequent sitting, computer use, and data entry; occasional standing, walking, bending, and lifting medical records or office supplies weighing up to 20 pounds.
Ability to maintain concentration, accuracy, and efficiency while managing large volumes of confidential information.

Nice To Haves

Experience in oncology, hematology, bone marrow transplant, or hospital-based clinical settings.
Previous experience working with electronic health record (EHR/EMR) systems.
Familiarity with bone marrow transplant procedures and documentation standards.

Responsibilities

Maintain complete, accurate, and up-to-date patient medical records throughout the bone marrow transplant continuum of care.
Collect, review, organize, scan, and index clinical documentation from internal and external healthcare providers.
Ensure timely documentation of transplant evaluations, consent forms, treatment plans, laboratory results, and follow-up records.
Coordinate retrieval of medical records from referring physicians, hospitals, laboratories, and other healthcare facilities.
Review patient records for completeness and communicate missing or incomplete documentation to appropriate healthcare providers.
Support documentation preparation, data collection, and reporting for regulatory agencies, accreditation organizations, and transplant registries.
Collaborate with physicians, transplant coordinators, nurses, social workers, financial counselors, and administrative teams to support continuity of patient care.
Maintain patient confidentiality in accordance with HIPAA and applicable healthcare privacy standards.
Assist with audits, quality improvement initiatives, regulatory compliance reviews, and accreditation activities.
Track medical record requests and ensure timely processing and fulfillment.
Prepare and distribute medical documentation for multidisciplinary patient conferences and transplant review meetings.
Support electronic medical record (EMR/EHR) workflows and help resolve documentation-related issues.
Maintain transplant-related documentation in accordance with FACT, CIBMTR, and applicable institutional requirements.
Prioritize multiple assignments, deadlines, and requests while maintaining accuracy and efficiency.
Cross-train across functional areas to support departmental operations and provide coverage during staffing shortages, absences, or increased workloads.