Medical Records Coordinator

Rancho Health MSO, Inc • Temecula, CA

25d • $23 - $25

About The Position

The Medical Records Coordinator organizes and maintains patients’ protected health information (PHI), including receiving records electronically or by mail and adding them to patient charts. The role reviews medical records for compliance with approved policies and may work independently or as part of a medical records department. It also processes medical-record requests and subpoenas, ensuring records are handled in a timely manner. The role may include other duties assigned by a supervisor or management based on organizational needs.

Requirements

• High school diploma or equivalent (GED), or substitute experience.
• Successful completion of a medical front office program or on-the-job training emphasizing customer service.
• At least one year of experience in medical records.
• Understand HIPAA and patient medical-record access.
• Professional, effective, and courteous communication skills, including in person and over the phone.
• Ability to work with clinical staff and take direction from more than one provider.
• Commitment to preventive health care and a team approach to health care delivery.
• Willingness to work in a dynamic, team-based setting where duties may fluctuate according to needs.
• Tact, initiative, sound judgment, patience, diplomacy, and professionalism when handling complex and confidential situations.
• Basic office skills, including typing, transferring calls, and faxing.
• Organizational and problem-solving skills.
• Ability to work at a computer for extended periods and navigate and accurately enter information in an EMR system.
• Ability to accept supervision and feedback.
• Must be authorized to work in the United States.
• Detail-oriented.

Nice To Haves

• EPIC EMR experience.
• Bilingual Spanish.
• Knowledge of medical terminology.

Responsibilities

• Understand HIPAA and determine who may access a patient’s medical records.
• Process electronic faxes and scan completed medical releases into the EMR.
• Answer multiple phone lines.
• Process medical-record requests from patients, outside providers, and legal requestors according to protocol; follow up with outside doctors’ offices and medical-records companies and manage requests in a timely manner.
• Work cooperatively and communicate appropriately with patients, providers, support staff, and administration.
• Comply with company policies and procedures in the employee handbook.
• Perform other duties assigned by management.
• Work Monday through Friday, 8 a.m. to 5 p.m.

Benefits

• Medical, dental, and vision coverage.
• Life and disability options, including life, AD&D, and voluntary plans.
• Healthcare and dependent-care flexible spending accounts.
• 401(k) retirement savings plan with a match.
• Employee referral bonuses.
• Paid holidays and generous time off.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED