Medical Records Coordinator

Mass General Brigham • Portsmouth, NH

22h • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals to advance its mission as a not-for-profit organization, supporting patient care, research, teaching, and community service. The organization strives to provide exceptional care and believes in high-performing teams. The Mass General Brigham Medical Group is a system-led operating entity focused on delivering high quality, low cost, innovative community-based ambulatory care, bringing healthcare closer to patients and lowering total costs. The Medical Group offers primary care, specialty care, behavioral and mental health, urgent care, outpatient surgery and endoscopy, imaging, cardiac testing, and infusion across Massachusetts, New Hampshire, and Maine. They are committed to a coordinated and comprehensive patient experience.

This is a full-time (40 hours/week) Medical Records Coordinator position supporting Wentworth Health Partners practices. The role involves 8-hour shifts, Monday through Friday, between 7:00 AM and 5:00 PM. The coordinator is responsible for preloading and organizing patient information within the EPIC system, including reviewing and entering comprehensive patient data for all new patients within the Wentworth-Douglass organization (medical history, immunizations, clinical documentation). The position requires a high level of accuracy and attention to detail for chart preparation and updates. It is primarily focused on data entry and chart preparation, with minimal phone interaction limited to internal offices. The overall responsibility is managing and organizing patient medical records, ensuring accuracy, confidentiality, and accessibility to maintain an efficient healthcare system and provide patient care. This position does not require direct patient care.

Requirements

• High School Diploma or Equivalent required
• Prior experience in a healthcare or medical office setting
• Basic understanding of medical terminology
• High level of accuracy and attention to detail when preparing and updating patient charts
• Ability to complete an initial 90-day onsite training period in Portsmouth, NH
• Cannot accept experience in lieu of a degree

Nice To Haves

• Associate's Degree Health Information Management preferred
• Associate's Degree Related Field of Study preferred
• Experience with Epic or a similar EMR system is strongly preferred
• 1-2 years of Medical Records Experience preferred

Responsibilities

• Oversee the creation, collection, maintenance, and retention of patient medical records.
• Develop and implement effective systems for organizing and indexing medical records.
• Retrieve medical records as needed for patient care, research, billing, or legal purposes.
• Enter patient information into the hospital's electronic health record system, including demographic data, medical history, diagnoses, procedures, and treatment plans.
• Strictly adhere to privacy regulations (e.g., Health Insurance Portability and Accountability Act - HIPAA) and maintain patient confidentiality.
• Review medical records regularly to identify and address any discrepancies or errors.
• Process requests for the release of medical records to authorized individuals or organizations while ensuring compliance with legal and regulatory requirements.
• Provide training and support to hospital staff regarding medical record documentation best practices, privacy regulations, and proper use of EHR systems.
• Preload and organize patient information within the EPIC system.
• Review and enter comprehensive patient data for all new patients within the Wentworth-Douglass organization, such as medical history, immunizations, and other relevant clinical documentation.
• Prepare and update patient charts.

Benefits

• Competitive base pay
• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums and bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth
• Reasonable accommodation for individuals with a disability to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees