V108 - Medical Records and Client Communication Case Manager
About The Position
Job Duck is seeking a versatile and dependable Medical Records and Client Communication Case Manager to support a growing legal team. The role involves maintaining accurate case information, coordinating medical documentation, communicating with clients, and providing day-to-day administrative support to the firm’s staff. It is suited to someone who writes confidently in English, learns new processes, and manages varied responsibilities with care and professionalism. With training and experience, the employee will gradually take on more advanced case management duties, including lien coordination, medical summaries, and demand package preparation. The position is remote and follows Eastern Standard Time (EST/EDT) working hours, Monday through Friday, from 8:30 AM to 5:30 PM. Expected call volume is moderate, at approximately 6–15 calls per day. Monthly compensation ranges from USD 1,220 to USD 1,320.
Requirements
- 1–2 years of experience working as a case manager or legal assistant.
- Personal Injury experience is required.
- Excellent written and verbal English communication skills.
- Strong professional writing skills for client correspondence and legal support.
- Ability to communicate professionally with clients through email, SMS, and phone.
- Strong organizational and document management skills.
- Ability to accurately manage medical records, bills, balances, and related case information.
- Capacity to learn personal injury case management processes through gradual training.
- Adaptability and willingness to manage several areas of responsibility.
- Collaborative and easy-to-work-with approach.
- Friendly, professional, and service-oriented communication style.
- Strong attention to detail when reviewing documents and maintaining case information.
- Ability to prioritize responsibilities in a lower-volume legal environment.
- Dependability when supporting attorneys, paralegals, and other staff members.
- Comfort using case management and communication technology.
Nice To Haves
- Filevine experience preferred.
Responsibilities
- Prepare medical chronologies and summaries with approved artificial intelligence assistance.
- Help identify and manage liens as training progresses.
- Maintain accurate and accessible case documentation in Filevine.
- Request and monitor medical bills and outstanding balances.
- Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs.
- Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings.
- Support the drafting of legal documents as experience and training progress.
- Take on additional administrative and case management responsibilities based on the legal team’s needs.
- Follow up with medical providers and other relevant parties regarding requested documentation.
- Handle incoming calls during assigned phone coverage periods.
- Respond to clients professionally through email and SMS.
- Request, collect, organize, and manage medical records.
- Assist with the preparation of demand packages.
- Organize key medical and case documents.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
