Mercy Retirement and Care Center - Medical Record Clerk

Transforming Age • Oakland, CA

2d • Onsite

About The Position

Mercy Retirement and Care Center is seeking a Medical Records Clerk to join their team. This role is crucial in organizing, updating, and maintaining patient records within their EHR systems. The ideal candidate will be detail-oriented, possess strong organizational skills, and be committed to maintaining patient confidentiality. Mercy Retirement & Care Center has a long-standing history of providing exceptional, person-centered care to older adults, fostering a collaborative and supportive environment built on respect and integrity.

Requirements

• High school diploma or GED required.
• 1-2 years Previous experience in a medical office, hospital, or handling health information.
• Experience with EHR Software programs.
• Strong attention to detail, organization, communication, and interpersonal skills.

Nice To Haves

• Associate degree in health information management preferred.
• Senior living experience is strongly preferred.
• Experience with Medical and Medicaid strongly preferred.
• Experience with Workday preferred, but not required.

Responsibilities

• Organizes, updates, and maintains patient records.
• Prepares, scans, and indexes medical documentation into EHR systems (e.g., Epic, Athenahealth).
• Maintains strict patient confidentiality in accordance with federal (HIPAA) and state regulations.
• Processes requests for medical records from patients, physicians, and insurance companies.
• Reviews files for completeness, accuracy, and compliance with facility standards.
• Answers phones, faxes documents, and supports front-office staff with patient intake or discharge processes.
• Supports the Mission, Vision, and Values of Transforming Age in all areas of responsibility.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED