Medical Record Clerk

Neighborhood Health Association•Toledo, OH

2d•Onsite

About The Position

The Medical Records Clerk performs clerical and administrative functions to assist and support providers, medical staff and medical support staff in the provision of medical care which includes patient referrals, and maintaining patient records in an accurate, organized and readily retrievable manner. Assists the Medical Records Manager in ensuring all written and electronic medical records within the department/system are maintained and secure, and that information contained in the record is complete and accurate. The Medical Records Coordinator will also assist the Medical Records Manager in data collection and the generation and/or submission of audit reports and other reports, as assigned.

Requirements

High school diploma or GED required.
Medical records technician certification, and/or current certified and/or registered medical assistant with a minimum of one year experience working in an office or clinical setting required.
Working knowledge of medical terminology.
Must be knowledgeable of medical records practices, HIPPA and utilization management.
Ability to maintain patient confidentiality.
Possesses the personal maturity and emotional intelligence to be able to manage working under demanding and challenging clinical circumstances.
Must be sensitive to cultural, religious, and ethnic diversity.
Effective organizational, communication, writing and listening skills.

Responsibilities

Supports patient care delivery by assisting health care providers with clerical and administrative duties:
Checks, records/documents phone messages appropriately on phone logs and in the EHR, as appropriate. Returns phone calls as required and/or as directed by medical providers.
Manages the Patient Referral Processes (external and internal) as appropriate and/or assigned.
Manages NHA requests for Information/release of Information/Medical Records Requests from other health care providers
Verifies and documents (electronic, written or telephone) “Requests for Information,” “Releases of Information,” “Medical Records Requests,” and/or other related documents from hospitals, clinics, physicians, or agencies; gathers information for such requests
Scans, faxes, e-mails or mails records to requesting agencies or physicians’ offices, as appropriate
Scans, indexes, and tracks all laboratory work, procedures, testing, dictation and medical data from hospitals, clinics, physicians, as appropriate and/or assigned; ensures proper placement in the EHR
Assists with and locates information and reports that are not in the medical record
Pulls purged charts for audits as needed
Performs miscellaneous clerical duties including copying, filing, phoning, emailing, faxing, organizing, etc.; directs information to the appropriate parties
Assists with transcription services with the Medical Department; may perform Scribe duties if trained and assigned
Assists in the generation of revenue by ensuring accurate and complete documentation of care and treatment in the EHR; completes insurance forms as requested; and responds to insurance and other third-party inquiries