Medical Record Clerk

Phoenix Heart PLLC•Glendale, AZ

About The Position

Position Summary: The Medical Records Specialist plays a crucial role in ensuring accurate and efficient management of patient health information. This position is responsible for handling a variety of tasks related to medical records, including processing requests, coordinating with internal departments, and maintaining compliance with regulatory standards. The ideal candidate will demonstrate attention to detail, strong organizational skills, and the ability to multitask in a fast-paced environment. Key Duties and Responsibilities: Schedule Management: o Assist assigned providers with managing and maintaining their schedules. o Collaborate with the team to ensure accurate and up-to-date documentation. Communication and Correspondence: o Respond to a high volume of calls and incoming faxes. o Process a variety of requests for information (ROIs) from patients, providers, and other entities. o Handle internal correspondence related to medical records promptly and professionally. o Provides medical record information by answering questions and requests of patients, hospital staff, law firms, insurance companies and government agencies Surgery Scheduling Support: o Work closely with the surgery scheduling department to retrieve and provide necessary patient documentation. Mail and Document Processing: o Sort and scan incoming mail for accurate and timely processing. o Resolves medical record discrepancies by collecting and analyzing information o Ensure documents are filed correctly in the electronic health record (EHR) system. Compliance and Audits: o Participate in quarterly health audits requested by health plans, ensuring all records meet compliance standards. o Maintain adherence to HIPAA and organizational privacy policies. o Initiates medical records by identifying existing patient records or need to assign a new number; interacting with registration areas and physicians' offices for information verification; processing or creating the record folder. Special Projects: o Assist with special projects as assigned, contributing to the improvement of processes and workflows within the department. o Initiates medical records by identifying existing patient records or need to assign a new number; interacting with registration areas and physicians' offices for information verification; processing or creating the record folder.

Requirements

2+ years of medical records experience
Knowledge of medical records regulations
Professional attitude
Ability to solve problems, prioritize and multi-task in a deadline driven environment
Knowledgeable in HIPPA compliance and regulations
Ability to make independent decisions regarding matters of significance
Handles changes and unforeseen challenges calmly and adjusts workflows as needed. Demonstrates a strong work ethic and the ability to take initiative without constant oversight.
Ability to work outside core business hours as needed (flexibility)
Able to work in a team environment and interact positively with team members
Goal oriented, with excellent time management and organizational skills
Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization
Excellent verbal & written communication skills
Attention to detail
Demonstrates the ability to type quickly and accurately

Responsibilities

Assist assigned providers with managing and maintaining their schedules.
Collaborate with the team to ensure accurate and up-to-date documentation.
Respond to a high volume of calls and incoming faxes.
Process a variety of requests for information (ROIs) from patients, providers, and other entities.
Handle internal correspondence related to medical records promptly and professionally.
Provides medical record information by answering questions and requests of patients, hospital staff, law firms, insurance companies and government agencies
Work closely with the surgery scheduling department to retrieve and provide necessary patient documentation.
Sort and scan incoming mail for accurate and timely processing.
Resolves medical record discrepancies by collecting and analyzing information
Ensure documents are filed correctly in the electronic health record (EHR) system.
Participate in quarterly health audits requested by health plans, ensuring all records meet compliance standards.
Maintain adherence to HIPAA and organizational privacy policies.
Initiates medical records by identifying existing patient records or need to assign a new number; interacting with registration areas and physicians' offices for information verification; processing or creating the record folder.
Assist with special projects as assigned, contributing to the improvement of processes and workflows within the department.
Initiates medical records by identifying existing patient records or need to assign a new number; interacting with registration areas and physicians' offices for information verification; processing or creating the record folder.