Medical Receptionist - Wound Care - Jovive Wound Care - Walnut Creek

Vituity•Walnut Creek, CA

3d•$19 - $23•Onsite

About The Position

As a Medical Receptionist, you play a vital role in our mission to improve lives. Support our patients and healthcare team through screening incoming calls, verifying insurance eligibility and completion of paperwork to ensure our patients are treated with accuracy and attention. At Vituity we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

Requirements

High School diploma or equivalent required.
1-2 years of experience as a Medical Receptionist or in a customer service position preferred.
Knowledge of and ability to follow Health Insurance Portability and Accountability Act (HIPAA) privacy law.
Excellent customer service skills.
Good written and verbal communication skills.
Numerical aptitude.
Basic computer skills.
Legible notetaking with correct spelling.
Teamwork oriented and must have initiative.
Ability to meet deadlines.
Ability to understand and follow directions.
Problem Solving: Includes being able to work well with difficult/impatient patients and making sure all forms are correct.

Responsibilities

Greet all patients in a warm, friendly, and professional manner.
Answer and screen incoming phone calls, take and give messages in a timely manner.
Process patient registrations.
Distribute and verify accuracy of patient form completion.
Comfort patients by anticipating their anxieties; answer patients’ questions; maintain the reception area.
Call for back-office assistance for patients in distress.
Collect accurate insurance information from patients.
Forward medical record requests to appropriate Vituity team members as needed.
Schedule appointments, if applicable to the clinical location.
Accurately post/document payments received.
Collect co-pays, old balances, and payments for services rendered or other purchased items.
Discharge patients.
Transmit necessary and requested documents to RCM team as needed.
Refer patients to appropriate billing personnel as needed.
Print and prepare superbills if applicable to the clinical location.
Maintain clean, neat, and orderly work area.
Maintain correct chart order.
Attend and actively participate in all training, in-services, and staff meetings.
Process correspondence in “work to be done” inbox in a timely manner.
Maintain patient daily log.
Protect patients’ rights by maintaining confidentiality of personal and financial information.
Maintain operations by following policies and procedures; reporting needed changes.
Contribute to team effort by accomplishing related results as needed.
Verify insurance coverage.
Monitor and maintain business office inventory and equipment.
Assist with patient rooming and setup, retrieving and restocking supplies, cleaning up treatment area, and other related tasks.

Benefits

Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
Outstanding Paid Time Off: Start at 4 weeks’ PTO, Paid holidays, Sabbatical
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP and travel assistance included
Wellness program
Commuter Benefits Program
Purpose-driven culture focused on improving the lives of our patients, communities, and employees