About The Position

The Medical Receptionist is an active member of the Physician Services team and works under the leadership of the Manager, Physician Services. The role provides clerical and administrative support to medical office staff, maintains files and records, schedules appointments, prepares reports and documents, and helps ensure that the office operates efficiently. The Medical Receptionist also collects, verifies, and submits patient billing information to support reimbursement. The position is full-time and works days in Ashburn.

Requirements

  • High school diploma with an emphasis in Office Occupations and Administrative Skills, or state-certified GED.
  • Up to one year of work-related on-the-job experience, or an equivalent combination of education, training, and experience.
  • Maintain a current and valid driver’s license and proof of insurance.

Nice To Haves

  • Business office school, Medical Assistant program, or an associate degree.

Responsibilities

  • Provide clerical and administrative support to medical office staff and help ensure efficient office operations.
  • Enter and track timely submission of patient-related paperwork, supplemental orders, and billing-related information.
  • Coordinate with Financial Services on billing issues to help obtain maximum reimbursement for services rendered.
  • Prepare medical office financial reports and submit them to Financial Services according to established procedures and timeframes.
  • Receive patient payments and prepare daily deposits according to established procedures.
  • Requisition required office and medical supplies from CRHS and add received supplies to office inventory.
  • Promote teamwork and communication, and report problems and concerns to the Director, Physician Services.
  • Assist physicians with reports and correspondence as directed.
  • Assist with coordinating office-sponsored special events, meetings, seminars, educational programs, and training programs.
  • Maintain the office’s physical space to provide a comfortable, safe, and secure environment for patients, guests, and staff.
  • Greet and register patients in the EHR.
  • Ensure patient paperwork is completed and verify insurance.
  • Collect copayments and reconcile petty cash.
  • Answer incoming calls, take messages, or transfer calls to the requested extension.
  • Post daily charges when applicable.
  • Schedule appointments and maintain patient charts.
  • Contact patients about upcoming appointments and schedule incoming referrals.
  • Perform other related job duties as assigned.
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