Medical Receptionist, Neurosurgery, Medical Center NE, 8a-5p

UofL Health • Louisville, KY

1d • Onsite

About The Position

The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care.

Requirements

• Answering incoming calls
• Scheduling appointments
• Updating patient demographics
• Maintain bump list
• Schedule for each division
• Page MD’s with hospital consults
• Obtain medical records when possible
• Work closely with medical staff
• Greet patients and visitors warmly
• Answer or refer inquiries
• Register patients according to standard procedures
• File and retrieve patient records
• Scan and file administrative and medical information in patient’s medical record
• Make appointment reminder calls to patients with upcoming appointments
• Maintain forms and office supplies required for call center activities
• Participate in staff and educational meetings
• Follow policies and procedures; report needed changes
• Contribute to team effort to assure excellent patient care and service
• Respond to customer’s needs with care, courtesy and respect
• Provide prompt service
• Listen attentively to customers
• Deliver messages with courtesy, clarity and care
• Communicate pertinent clinical/work status information to employer and other team members
• Interact effectively and in a supportive manner with persons of all backgrounds
• Respect and maintain privacy and dignity of patients
• Assure patient confidentiality at all times
• Provide efficient and professional telephone services
• Maintain compliance with all company policies, procedures and standards of conduct
• Comply with HIPAA privacy and security requirements to maintain confidentiality at all times

Nice To Haves

• Utilizes Centricity Business Practice Management System

Responsibilities

• Welcomes patients and visitors by greeting warmly and answering or referring inquiries
• Utilizes Centricity Business Practice Management System, registers patients according to standard procedures
• Ensures availability of treatment information by filing and retrieving patient records
• Schedules appointments for patients
• Scans and files administrative and medical information in patient’s medical record
• Makes appointment reminder calls to patients with upcoming appointments
• Maintains forms and office supplies required for call center activities
• Participates in staff and educational meetings
• Maintains operations by following policies and procedures; reporting needed changes
• Contributes to team effort to assure excellent patient care and service
• Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve.
• Provides our customers with prompt service
• Listens attentively to customers in order to fully understand their needs
• The messages to customers and team members should be delivered with courtesy, clarity and care.
• We communicate pertinent clinical/work status information to employer and other team members as assigned
• Interacts effectively and in a supportive manner with persons of all backgrounds
• Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
• Provides efficient and professional telephone services
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees