Medical Receptionist, Neurosurgery, Outpatient Center, 8a-5p
About The Position
The medical receptionist is responsible for answering incoming calls, scheduling appointments, updating patient demographics, maintaining a bump list, scheduling for each division, paging MD’s with hospital consults, and obtaining medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care. This role involves welcoming patients and visitors, registering patients using the Centricity Business Practice Management System, ensuring treatment information availability by managing patient records, making appointment reminder calls, maintaining office supplies, participating in meetings, and adhering to policies and procedures to ensure excellent patient care and service. The position also requires responding to customer needs with care, courtesy, and respect, providing prompt service, listening attentively, communicating clearly, interacting effectively with diverse backgrounds, maintaining patient privacy and confidentiality (HIPAA compliant), and providing professional telephone services.
Requirements
- Ability to utilize Centricity Business Practice Management System
- Ability to register patients according to standard procedures
- Ability to file and retrieve patient records
- Ability to scan and file administrative and medical information in patient’s medical record
- Ability to make appointment reminder calls to patients
- Ability to maintain forms and office supplies required for call center activities
- Ability to follow policies and procedures and report needed changes
- Ability to contribute to team effort to assure excellent patient care and service
- Ability to respond to customer’s needs in a way that demonstrates care, courtesy and respect
- Ability to provide prompt service to customers
- Ability to listen attentively to customers
- Ability to deliver messages to customers and team members with courtesy, clarity and care
- Ability to communicate pertinent clinical/work status information to employer and other team members
- Ability to interact effectively and in a supportive manner with persons of all backgrounds
- Ability to respect and maintain privacy and dignity of patients; assure patient confidentiality at all times
- Ability to provide efficient and professional telephone services
- Compliance with all company policies, procedures and standards of conduct
- Compliance with HIPAA privacy and security requirements to maintain confidentiality at all times
Responsibilities
- Answering incoming calls
- Scheduling appointments
- Updating patient demographics
- Maintaining bump list
- Scheduling for each division
- Paging MD’s with hospital consults
- Obtaining medical records when possible
- Welcoming patients and visitors by greeting warmly and answering or referring inquiries
- Utilizing Centricity Business Practice Management System
- Registering patients according to standard procedures
- Ensuring availability of treatment information by filing and retrieving patient records
- Schedules appointments for patients
- Scanning and filing administrative and medical information in patient’s medical record
- Making appointment reminder calls to patients with upcoming appointments
- Maintaining forms and office supplies required for call center activities
- Participating in staff and educational meetings
- Maintaining operations by following policies and procedures; reporting needed changes
- Contributing to team effort to assure excellent patient care and service
- Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve
- Provides our customers with prompt service
- Listens attentively to customers in order to fully understand their needs
- Delivering messages to customers and team members with courtesy, clarity and care
- Communicating pertinent clinical/work status information to employer and other team members as assigned
- Interacting effectively and in a supportive manner with persons of all backgrounds
- Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
- Provides efficient and professional telephone services
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
