Medical Receptionist, Outpatient, Neurology, 8a-4:30p
UofL Health•Louisville, KY
•Onsite
About The Position
The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care.
Requirements
- Answering incoming calls
- Scheduling appointments
- Updating patient demographics
- Maintain bump list
- Schedule for each division
- Page MD’s with hospital consults
- Obtain medical records when possible
- Work closely with medical staff
- Greeting patients and visitors warmly
- Answering or referring inquiries
- Utilizing Centricity Business Practice Management System
- Registering patients according to standard procedures
- Filing and retrieving patient records
- Making appointment reminder calls
- Maintaining forms and office supplies
- Participating in staff and educational meetings
- Following policies and procedures
- Reporting needed changes
- Contributing to team effort
- Responding to customer needs with care, courtesy, and respect
- Providing prompt service
- Listening attentively to customers
- Communicating with courtesy, clarity, and care
- Communicating pertinent clinical/work status information
- Interacting effectively and supportively with persons of all backgrounds
- Respecting and maintaining privacy and dignity of patients
- Assuring patient confidentiality at all times
- Providing efficient and professional telephone services
- Maintaining compliance with all company policies, procedures and standards of conduct
- Complying with HIPAA privacy and security requirements
Nice To Haves
- Travel to satellite office to fill in when needed.
Responsibilities
- Welcomes patients and visitors by greeting warmly and answering or referring inquiries
- Utilizes Centricity Business Practice Management System, registers patients according to standard procedures
- Ensures availability of treatment information by filing and retrieving patient records
- Schedules appointments for patients
- Scans and files administrative and medical information in patient’s medical record
- Makes appointment reminder calls to patients with upcoming appointments
- Maintains forms and office supplies required for call center activities
- Participates in staff and educational meetings
- Maintains operations by following policies and procedures; reporting needed changes
- Contributes to team effort to assure excellent patient care and service
- Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve.
- Provides our customers with prompt service
- Listens attentively to customers in order to fully understand their needs
- The messages to customers and team members should be delivered with courtesy, clarity and care.
- We communicate pertinent clinical/work status information to employer and other team members as assigned
- Interacts effectively and in a supportive manner with persons of all backgrounds
- Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times
- Provides efficient and professional telephone services
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performs other duties as assigned
- Travel to satellite office to fill in when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
