Medical Receptionist, Orthopedics, 8a-5p
About The Position
The medical receptionist is responsible for answering incoming calls, scheduling appointments, updating patient demographics, maintaining a bump list, scheduling for each division, paging MDs with hospital consults, and obtaining medical records when possible. This role involves working closely with medical staff to ensure all patients receive quality care, welcoming patients and visitors, and utilizing the Centricity Business Practice Management System for patient registration and record management. The receptionist also handles appointment reminder calls, maintains office supplies, participates in meetings, and ensures compliance with policies, procedures, and patient confidentiality.
Requirements
- Ability to answer incoming calls
- Ability to schedule appointments
- Ability to update patient demographics
- Ability to maintain bump lists
- Ability to schedule for each division
- Ability to page MDs with hospital consults
- Ability to obtain medical records
- Ability to work closely with medical staff
- Proficiency in Centricity Business Practice Management System
- Ability to register patients according to standard procedures
- Ability to file and retrieve patient records
- Ability to scan and file administrative and medical information in patient’s medical record
- Ability to make appointment reminder calls
- Ability to maintain forms and office supplies
- Ability to follow policies and procedures and report needed changes
- Ability to contribute to team effort for excellent patient care and service
- Customer service skills demonstrating care, courtesy, respect, and prompt service
- Ability to listen attentively to customers
- Communication skills (courtesy, clarity, care) for messages to customers and team members
- Ability to communicate pertinent clinical/work status information
- Ability to interact effectively and supportively with persons of all backgrounds
- Ability to respect and maintain privacy and dignity of patients; assure patient confidentiality at all times
- Ability to provide efficient and professional telephone services
- Ability to maintain compliance with all company policies, procedures and standards of conduct
- Ability to comply with HIPAA privacy and security requirements to maintain confidentiality at all times
Responsibilities
- Answering incoming calls
- Scheduling appointments
- Updating patient demographics
- Maintaining bump list
- Scheduling for each division
- Paging MD’s with hospital consults
- Obtaining medical records when possible
- Working closely with medical staff to ensure all patients are provided with quality care
- Welcoming patients and visitors by greeting warmly and answering or referring inquiries
- Utilizing Centricity Business Practice Management System
- Registering patients according to standard procedures
- Ensuring availability of treatment information by filing and retrieving patient records
- Scanning and filing administrative and medical information in patient’s medical record
- Making appointment reminder calls to patients with upcoming appointments
- Maintaining forms and office supplies required for call center activities
- Participating in staff and educational meetings
- Maintaining operations by following policies and procedures; reporting needed changes
- Contributing to team effort to assure excellent patient care and service
- Responding to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve
- Providing our customers with prompt service
- Listening attentively to customers in order to fully understand their needs
- Delivering messages to customers and team members with courtesy, clarity and care
- Communicating pertinent clinical/work status information to employer and other team members as assigned
- Interacting effectively and in a supportive manner with persons of all backgrounds
- Respecting and maintaining privacy and dignity of patients; assuring patient confidentiality at all times
- Providing efficient and professional telephone services
- Maintaining compliance with all company policies, procedures and standards of conduct
- Complying with HIPAA privacy and security requirements to maintain confidentiality at all times
- Performing other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
