Receptionist, Orthopedics (Falmouth)

Cape Cod Healthcare•Falmouth, MA

2d•Onsite

About The Position

This position is for a Receptionist in Orthopedics at the Falmouth location. The role involves greeting patients, managing phone calls, registering patients, scheduling appointments, maintaining patient records, and ensuring smooth administrative operations within the practice.

Requirements

Ability to read, write and communicate in English
High school graduate or equivalent
Strong communication and interpersonal skills
Experience with current office technology
Proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)
Experience in an office setting with at least 1 year experience
Knowledge of various insurance authorization/referral requirements
Medical Terminology knowledge
Typing skills at 30 WPM

Responsibilities

Greet and promptly acknowledge patients’ presence in the waiting room.
Answer the phone in a timely, polite, and professional manner, directing calls and taking messages.
Check-in/register new and existing patients, verify demographic and insurance information, collect co-pays, and prepare deposits.
Provide patients with necessary paperwork, and photocopy insurance cards and photo ID.
Schedule and reschedule patient appointments and/or consult requests.
Maintain physician's daily appointment schedule and prepare charts.
Edit clinicians' schedules as needed.
Process cancellations and no-show appointments.
Open and distribute mail.
Check-out patients, schedule follow-up appointments, and coordinate orders for laboratory, radiology, and other physician referrals.
Prepare associated forms such as requisitions or referral forms.
Maintain patient records, including scanning documents into the EMR.
Refer patients with billing inquiries and/or payment questions to the billing office.
Print and/or provide medical records information to outside agencies and physicians.
Maintain confidentiality of patient information in accordance with HIPAA regulations.
Ensure accurate maintenance of administrative records and communicate effectively with colleagues, patients, visitors, and other personnel.
Maintain harmonious and cooperative relations with fellow employees, medical staff, patients, and guests.
Demonstrate the ability to adjust to unexpected changes.
Attend departmental meetings.
Perform all responsibilities/duties required by the position as defined in the scope of service.
Ability to float to other MACC practices when required.
Perform other work-related duties and activities as assigned or requested.