Medical Receptionist, OBGYN, 8a-5p
About The Position
The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care. Essential Functions: Welcomes patients and visitors by greeting warmly and answering or referring inquiries Utilizes Centricity Business Practice Management System, registers patients according to standard procedures Ensures availability of treatment information by filing and retrieving patient records Schedules appointments for patients Scans and files administrative and medical information in patient’s medical record Makes appointment reminder calls to patients with upcoming appointments Mains forms and office supplies required for call center activities Participates in staff and educational meetings Mains operations by following policies and procedures; reporting needed changes Contributes to team effort to assure excellent patient care and service Other Functions: Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service Listens attentively to customers in order to fully understand their needs The messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assigned Interacts effectively and in a supportive manner with persons of all backgrounds Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times Provides efficient and professional telephone services Mains compliance with all company policies, procedures and standards of conduct Complies with HIPAA privacy and security requirements to maintain confidentiality at all times Performs other duties as assigned
Requirements
- Utilizes Centricity Business Practice Management System
Nice To Haves
- Experience in OBGYN setting
Responsibilities
- Answering incoming calls
- Scheduling appointments
- Updating patient demographics
- Maintaining bump list
- Scheduling for each division
- Paging MD’s with hospital consults
- Obtaining medical records
- Greeting patients and visitors warmly
- Answering or referring inquiries
- Registering patients according to standard procedures
- Filing and retrieving patient records
- Scanning and filing administrative and medical information
- Making appointment reminder calls
- Maintaining forms and office supplies
- Participating in staff and educational meetings
- Following policies and procedures
- Reporting needed changes
- Responding to customer needs with care, courtesy, and respect
- Providing prompt service to customers
- Listening attentively to customers
- Delivering messages with courtesy, clarity, and care
- Communicating pertinent clinical/work status information
- Interacting effectively and supportively with persons of all backgrounds
- Respecting and maintaining patient privacy and dignity
- Assuring patient confidentiality
- Providing efficient and professional telephone services
- Maintaining compliance with company policies and standards of conduct
- Complying with HIPAA privacy and security requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
