Medical Receptionist - Pediatrics

Nebraska Methodist Hospital•Omaha, NE

17h•Onsite

About The Position

The Medical Receptionist works at Methodist Physicians Clinic - Elkhorn in Omaha, Nebraska. The role communicates with patients, doctors, nurses, and other employees about schedules, charts, insurance issues, and other concerns. The receptionist greets and registers arriving patients and supports efficient, courteous patient care through scheduling, telephone service, record preparation, insurance inquiries, and document processing. The position also provides age-appropriate care to help patients understand and feel comfortable with their treatment. The work schedule is Monday, Tuesday, Wednesday, and Friday from 7:30 a.m. to 4:30 p.m., and Thursday from 7:30 a.m. to 1:00 p.m. The role requires a high school diploma or GED. Six months of previous customer service experience is preferred.

Requirements

High school diploma or General Educational Development (G.E.D.).
Strong verbal communication skills for positive interactions with staff and customers in person and over the phone.
Ability to operate a computer, including a mouse and keyboard, and navigate scheduling, registration, and patient care applications.
Ability to follow written and verbal instructions.
Ability to work in a diverse healthcare environment with diverse customer expectations.
Ability to work as part of a team.
Ability to keep patient information confidential.
Ability to read, write, and comprehend written reports and documents.
Ability to manage multiple tasks simultaneously and efficiently.

Nice To Haves

Six months of previous customer service experience.
For Papillion PT: American Heart Association Basic Life Support (BLS) certification.

Responsibilities

Register patients for appointments by collecting and verifying demographics, insurance information, and other essential information.
Greet, direct, and assist patients with questions in a prompt and polite manner.
Answer telephone calls, schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters.
Prepare records for office visits by reviewing electronic medical records and chart contents.
Respond to insurance inquiries, assist with referrals, and complete appropriate paperwork so exam charges are submitted to insurance promptly.
Process and distribute written communications and documents, including forms, letters, and mail.
Provide care appropriate to the patient's age to support understanding and comfort with treatment.
Communicate with patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and other concerns.