Receptionist - Pediatrics - Full Time

Trinity Health•Davenport, IA

About The Position

The Clinic Receptionist greets and welcomes patients and visitors to the clinic with strong interpersonal skills and a professional demeanor. The role manages front desk responsibilities, maintains patient flow, schedules appointments, handles phone calls, validates insurance eligibility, and enters demographics, insurance, and other pertinent information into the Electronic Health Record and other systems. The Receptionist also determines and collects time-of-service payments and past-due balances at appointments. The position performs patient check-in and completes the steps needed to ensure an efficient admitting process that complies with clinic and regulatory policies. It also answers and appropriately directs phone calls, schedules appointments according to office guidelines, obtains accurate patient and insurance information, collects copays and deductible amounts, and copies or scans patient-access documents into the correct location in the electronic medical record. The role is full-time, 40 hours per week, on the day shift. Colleagues are expected to demonstrate Trinity Health’s Mission, Vision, and Values and maintain confidentiality when handling patient information.

Requirements

High school diploma or equivalent.
Basic Life Support (BLS) for the Healthcare Provider certification, or obtain it within three months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served, within three months of hire.
Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
Maintain a high degree of confidentiality when handling patient information.
Demonstrate honesty, integrity, and caring, with the ability to inspire and motivate others in support of Trinity Health’s philosophy, mission, vision, goals, and values.

Responsibilities

Greet and welcome patients and visitors professionally.
Manage front desk responsibilities and maintain patient flow.
Perform patient check-in and complete the admitting process in accordance with clinic and regulatory policies.
Answer phone calls and direct them appropriately.
Schedule appointments according to office guidelines.
Validate insurance eligibility and obtain accurate patient and insurance information.
Enter patient demographics, insurance, and other pertinent information into the Electronic Health Record and other systems.
Determine and collect time-of-service payments, copays, deductible amounts, and past-due balances.
Copy or scan patient-access documents, such as identification, referrals, and insurance cards, into the correct location in the electronic medical record.
Demonstrate Trinity Health’s Mission, Vision, and Values in behaviors, practices, and decisions.
Maintain a high degree of confidentiality when handling patient information.