Front Office Receptionist - Pediatrics

Kaniksu Community Health•Sandpoint, ID

15h•Onsite

About The Position

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho. Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care. But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal. At Kaniksu Community Health, we believe every patient deserves to feel welcomed, valued, and cared for from the moment they walk through our doors. As our Front Office Receptionist – Pediatrics , you’ll play an important role in creating a positive, supportive experience for children and their families while helping our care team deliver exceptional healthcare. This is more than a front desk position. You’ll be a valued member of our team, helping patients navigate their care, keeping daily operations running smoothly, and ensuring families feel comfortable and supported throughout their visit. If you’re organized, friendly, detail-oriented, and enjoy working in a fast-paced healthcare environment, we’d love to meet you!

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Excellent verbal and written communication skills.
Strong attention to detail and the ability to maintain accurate records.
Professionalism, discretion, and a commitment to protecting confidential patient information in accordance with HIPAA.
Proficiency with word processing and general computer applications.
Strong time management, organization, and problem-solving skills.
Ability to work independently, prioritize tasks, and remain productive with minimal direct supervision.
A friendly, tactful, and compassionate approach when working with patients, families, and coworkers.

Nice To Haves

Medical office administration or healthcare reception experience preferred.
Experience with AthenaOne or another electronic health record (EHR) system preferred.
Keyboarding speed of 35 words per minute or greater preferred.

Responsibilities

Provide friendly, professional customer service and help children and families feel comfortable when they arrive.
Schedule patient visits according to established protocols, ensuring appropriate appointment times and accurate scheduling.
Verify and update patient demographics, review insurance information, and collect applicable payments.
Make appointment reminder calls and review patient records for alerts or information requiring attention.
Confirm information and payments are accurate, review relevant alerts, and schedule follow-up appointments as needed.
Ensure patient information is entered and maintained accurately in the electronic health record (EHR) system.
Help maintain a clean, organized, and comfortable waiting room and front office environment.
Follow established policies, procedures, quality standards, safety guidelines, and HIPAA confidentiality requirements.
Work collaboratively with colleagues and providers to support an efficient, patient-centered healthcare experience.