Medical Receptionist - Internal Medicine Cheshire

Trinity Health

3d•Onsite

About The Position

The Business Service Representative performs varied administrative support tasks or activities within a physician practice/office or clinical area. The BSR is responsible for ensuring patient flow within the practice by performing all business functions such as greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, manage incoming and outgoing faxes as well as provide clerical support to providers and staff. This position supports an outpatient Internal Medicine specialty office.

Requirements

High school diploma or equivalent
Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred
Excellent keyboard skills.
Requires proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.