Medical Receptionist - Internal Medicine Specialty Clinic

Nebraska Medicine•Durham, CA

4d•Onsite

About The Position

Nebraska Medicine is seeking friendly, organized individuals to serve as medical receptionists for its network of primary and specialty care clinics. We are committed to making a lasting impression with our patients, and our front-line staff play a vital role in our patients’ experience. The ideal candidate would have a background in customer service (health care is a bonus, but not necessary), be an attentive listener and communicate with patients and health care team members in a positive manner. We’re looking for someone who is dependable, welcoming and is a master of first impressions, as you’ll be the first face that patients encounter as they arrive for their appointment. The Internal Medicine Specialty Clinic is a growing multi-specialty clinic, open Monday through Friday – day shift with no weekends, no holidays. Our specialties include GI, Rheumatology, Nephrology, Allergy, Pulmonary, Infectious Disease, and Sleep Medicine. Our physicians are world-renowned leaders in their fields. Our team is dynamic, hard-working, and knowledgeable. We are looking for someone who is flexible, loves to learn, and is passionate about patient care.

Requirements

High school education or equivalent required.
Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
Demonstrated analytical, prioritization and organizational skills required.
Demonstrated flexibility and dedication to team environment required.
Effective communication skills required.

Nice To Haves

Experience in healthcare environment with working knowledge of medical office operations preferred.
College coursework in business preferred.
Nursing Assistant or Medical Assistant preferred.
Knowledge of medical terminology preferred.
Experience with Microsoft Office, specifically Word and Excel preferred.
Depending on the position available, fluency in Spanish preferred.

Responsibilities

Check patients in/out, schedule visits in person or via phone.
Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone).
Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols.
Responsible for scheduling patient appointments and registering patients.