Medical Receptionist - Internal Medicine

Hudson Hospital•Saint Louis Park, MN

2h•$20 - $29•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join their Primary Care Frontline team. This role is a Partner for Good, helping to make an impact on the care and experience that patients and their families receive. The position involves supporting both a Call Center and Front Desk environment. In the Call Center, the primary responsibility is to rapidly and accurately answer and respond to incoming telephone calls from patients and/or employer groups, meeting department-specific agent expectations and following defined guidelines. In the Front Desk area, the primary responsibility is to greet patients, collect co-pays, schedule follow-up appointments and referrals, and support departmental clerical duties. Both areas will provide support to the department/site, ensuring quality service through timely and courteous assistance, and maintaining patient confidentiality. Employees will provide excellent customer service, complete work in a timely and professional manner, support process improvement and organizational changes, identify themselves and the department in all phone interactions, accept additional related tasks, and maintain a clean work area. The department is a group of healthcare workers passionate about helping patients and their families improve their health, seeing approximately 150 adult patients a day with a team of 18 clinicians. Clinicians partner with front desk team members to care for patients, leading to excellent patient experience results and high-quality patient measures. The campus includes free parking and is near Wolfe Park for breaks. The team is described as friendly, engaged, and fun. The primary care department offers a wide range of services including yearly physicals, Medicare wellness visits, pre-ops, general office visits, video and phone visits, in-clinic procedures, nurse visits, and vaccine clinics.

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Rapidly and accurately answer and respond to incoming telephone calls from patients and/or employer groups.
Meet department specific agent expectations regarding measurement and follow defined guidelines and processes.
Greet patients.
Collect co-pays.
Schedule follow-up appointments and referrals.
Support departmental clerical duties.
Provide support to the department/site ensuring quality service through timely and courteous assistance.
Provide service support to patients and employers groups who request care.
Maintain patient confidentiality to protect patient rights.
Provide excellent customer service.
Complete defined work in a timely and professional manner.
Support on-going process improvement and organizational/department changes.
Identify self and department in all phone interactions.
Accept additional related tasks.
Maintain a clean and orderly work area.