Medical Receptionist, Psychiatry, Outpatient Center, 8a-4:30pm

UofL Health•Louisville, KY

1d•Onsite

About The Position

The Medical Receptionist supports the outpatient psychiatry center by answering incoming calls, scheduling appointments, updating patient demographics, maintaining bump lists and divisional schedules, paging physicians about hospital consultations, and obtaining medical records when possible. The receptionist works closely with medical staff to help ensure patients receive quality care. The role welcomes patients and visitors, registers patients using the Centricity Business Practice Management System, files and retrieves patient records, scans and files administrative and medical information, and makes appointment reminder calls. It also includes maintaining forms and office supplies, participating in staff and educational meetings, following and reporting on operational policies and procedures, and contributing to excellent patient care and service. The receptionist provides prompt, courteous, clear, and attentive service to patients and team members; communicates pertinent clinical or work-status information as assigned; interacts supportively with people of all backgrounds; and protects patient privacy and confidentiality. The role requires compliance with company policies, standards of conduct, and HIPAA privacy and security requirements, as well as performing other duties as assigned.

Requirements

Comply with HIPAA privacy and security requirements and maintain patient confidentiality.
Follow company policies, procedures, and standards of conduct.
Provide professional telephone and customer service, communicating with courtesy, clarity, and care.

Responsibilities

Answer incoming calls and provide efficient, professional telephone service.
Welcome patients and visitors, answer inquiries, and refer questions as appropriate.
Register patients according to standard procedures using the Centricity Business Practice Management System.
Update patient demographics and maintain bump lists and schedules for each division.
Schedule patient appointments and make reminder calls for upcoming appointments.
Page physicians regarding hospital consultations and obtain medical records when possible.
File and retrieve patient records; scan and file administrative and medical information in patient records.
Maintain forms and office supplies required for call center activities.
Participate in staff and educational meetings.
Follow policies and procedures, report needed changes, and maintain compliance with company policies and standards of conduct.
Provide prompt, courteous, clear, attentive, and respectful service to patients and team members.
Communicate pertinent clinical or work-status information to employers and other team members as assigned.
Interact effectively and supportively with people of all backgrounds.
Protect patient privacy and dignity and comply with HIPAA privacy and security requirements.
Contribute to team efforts to provide excellent patient care and service.
Perform other duties as assigned.