Medical Receptionist, Primary Care, Downtown, 8a-4:30p

UofL Health•Louisville, KY

19h•Onsite

About The Position

The Medical Receptionist serves patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. The role supports patient visits by handling check-in and check-out in the electronic medical record, reviewing visit orders, and helping patients complete required paperwork. The receptionist also supports department and organizational goals, works collaboratively with team members, follows company policies and standards of conduct, and protects confidential information in accordance with HIPAA requirements.

Requirements

High school diploma or GED/equivalent.
Comply with HIPAA privacy and security requirements.

Nice To Haves

One year of healthcare experience.

Responsibilities

Answer phone calls and direct them appropriately.
Check patients into the electronic medical record.
Ensure patient packet questionnaires are complete and assist patients with completion when needed.
Address patients’ questions or needs.
Review physician visit orders and manage and expedite ordered care, including referrals, follow-up visits, durable medical equipment orders, tests, and medication orders.
Print paperwork for patient education and/or test instructions.
Check patients out of the electronic medical record at the completion of visits.
Support department and organizational goals.
Enhance team effectiveness and support and assist team members, the department, and/or the organization.
Maintain compliance with company policies, procedures, and standards of conduct.
Comply with HIPAA privacy and security requirements to maintain confidentiality.
Perform other duties as assigned.