Medical Receptionist, Neurosurgery, Med Center Northeast, 8a-4:30p

UofL Health • Louisville, KY

1d • Onsite

About The Position

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Requirements

• High School Diploma or GED/Equivalent (required)
• Strong customer service and communication skills
• Must understand and be able to perform professional phone etiquette
• Must be able to communicate effectively in both verbal and written formats
• Ability to solve practical problems
• Must be proficient with basic computer skills

Nice To Haves

• One(1) year healthcare experience (preferred)

Responsibilities

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED