Medical Receptionist Procedure Suite
About The Position
The Medical Receptionist serves as the first point of contact for patients and provides customer service while managing front desk operations. The role handles patient check-in and check-out, schedules follow-up and ancillary appointments, collects payments, and maintains accurate patient records. The anticipated start date is January 18, 2027, at the new Scarborough Downs location. The receptionist greets patients, updates demographic and insurance information, processes payments, and coordinates with clinical and billing staff. The position also manages telephone calls, appointment forms and packets, scheduling systems, confirmation calls, and related electronic medical record updates. The role must maintain strict confidentiality in accordance with HIPAA and InterMed policies and support the organization's mission, values, and operations.
Requirements
- High school diploma or equivalent.
- Ability and willingness to provide excellent customer service to patients, InterMed colleagues, and vendors.
- Ability to work independently and accurately.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills.
- Ability to work well in a busy environment.
- Proficiency with Windows-based computer applications.
- Flexibility and willingness to work as a team member.
- Accurate typing, transcribing, and data-entry skills.
Responsibilities
- Greet incoming patients using friendly, respectful communication.
- Obtain and document current patient demographic information, including insurance and license information.
- Accept patient payments and document them appropriately.
- Understand patient payment requirements for insurance plans in which InterMed participates and collect required co-payments.
- Maintain accurate credit card transaction batches and balance the cash drawer.
- Assist the billing office with problem resolution as needed.
- Notify clinical staff through the EMR when a patient has arrived.
- Inform patients of unusual appointment delays.
- Answer incoming telephone calls with proper etiquette and prioritize telephone encounters appropriately.
- Become familiar with forms needed for patient appointments.
- Scan, print, assemble, and mail patient packets.
- Use the computerized appointment scheduling system to schedule necessary follow-up and ancillary appointments.
- Monitor automated confirmation calls and update the EMR.
- Maintain strict confidentiality in accordance with HIPAA guidelines and InterMed policies.
- Perform other duties in support of InterMed’s mission, vision, and values.
- Provide patient-centered service, treat patients and colleagues with dignity and respect, support teamwork, and embrace changes that improve patient service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
