Medical Receptionist - Pediatrics

Family Health Centers of Southwest Florida Inc•Fort Myers, FL

About The Position

The Medical Receptionist supports patient care in a pediatric setting by welcoming patients and visitors, identifying their needs, and directing them appropriately. The role handles reception-area tasks such as answering calls, scheduling and rescheduling appointments, collecting necessary information and documents, and updating patient and scheduling records. The receptionist is expected to communicate calmly and respectfully, follow organizational policies and compliance requirements, and perform additional duties as needed, including translation.

Requirements

High school diploma, GED, or equivalent training and experience.
Ability to perform multiple tasks.
Basic math and computer skills.
Pleasant telephone manners and professional appearance.
Excellent customer service skills.
Good organizational skills and ability to manage multiple tasks simultaneously.
Interpersonal skills and ability to work cooperatively with multidisciplinary and multicultural staff.
Computer literacy and good typing skills, at 35 WPM.
Working knowledge of medical records and electronic health record systems.

Nice To Haves

Prior medical receptionist experience is preferred.
Bilingual English/Spanish is preferred.

Responsibilities

Greet patients and visitors, determine their needs, check appointments, and direct them appropriately.
Answer questions and provide information in person or by telephone about the Center, department, policies, procedures, and regulations.
Collect necessary information and documents, including sign-in sheets, medical charts, and encounter forms.
Answer telephone calls using proper protocol; schedule and reschedule appointments and notify patients of appointment changes.
Record no-shows and update scheduler information.
Refer walk-in patients with severe or unusual symptoms or complaints to medical triage immediately.
Conduct communications and transactions with patients and visitors in a mature, calm, sensitive, and respectful manner.
Perform additional duties such as translation when required.
Use Medical Manager for patient registration, insurance updates, and procedure entry.
Verify insurance and obtain authorization.
Use the electronic health record system to accurately and efficiently enter, retrieve, and document patient information, clinical tasks, communications, and physician orders.
Report improper or unethical conduct and violations of applicable laws, regulations, or program requirements in accordance with the Corporate Compliance program.
Perform other duties as required and function in this capacity as staffing needs dictate.