SIH - MEDICAL RECEPTIONIST

Sparrow • Ionia, MI

12d

About The Position

The Medical Receptionist registers outpatients in a timely and efficient manner. The role verifies insurance, collects point-of-service payments, discharges patients according to appropriate protocols, and provides proactive, professional customer service. The receptionist interacts with patients, families, healthcare providers, and office staff; completes patient registration and discharge; schedules appointments and makes reminder calls as needed; and gathers accurate demographic and financial information. The position may also assist with staff training and continuing education. Additional duties may be assigned, and leadership may alter or modify the role’s duties.

Requirements

• At least one year of experience in a physician practice setting.
• High school diploma or GED.
• Excellent verbal and communication skills.
• Knowledge of medical terminology.
• Demonstrated computer keyboard skills.

Nice To Haves

• Working knowledge of diagnosis and procedure coding.

Responsibilities

• Provide proactive, professional customer service to patients, families, healthcare providers, and office staff.
• Complete registration and discharge duties for patients.
• Coordinate appointment scheduling and make appointment reminder calls as needed.
• Verify insurance eligibility.
• Collect co-pays, deductibles, and other patient balances.
• Collect demographic and financial information accurately and professionally.
• Ensure patient encounter forms associated with visits are accurate.
• Assist with staff training and continuing education as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED