SIH-MEDICAL ASST

Sparrow•Ionia, MI

About The Position

Provides clerical and patient-support duties for a rehabilitation clinic, including scheduling, referral review, and communication between referring providers and therapists regarding the establishment and continuation of patient care. Also assists with scheduling for providers who use the same office space as the rehabilitation clinic. The position handles patient records and orders, supports clinic scheduling and operations, and performs other duties as assigned.

Requirements

Current certification in basic life support/CPR.
Previous experience in a physician healthcare office or similar setting.
High school diploma or GED.
Successful completion of a Medical Assistant program.
Demonstrated knowledge of computers and technology, multiline phones, insurance, and medical terminology.
Excellent verbal and communication skills.
Excellent verbal and written communication skills, including good command and understanding of English and the ability to receive and convey accurate information.
Human-relations skills to use tact and diplomacy when interacting with employees and the public.
Ability to operate standard office equipment, including fax, copier, scanner, and computer, efficiently.

Nice To Haves

Certified Medical Assistant certification.
Experience with EPIC.

Responsibilities

Interview patients to determine the appropriate therapist for scheduling.
Contact referring providers to adjust orders according to patient needs and therapist specialties.
Communicate information verbally and document it clearly and concisely in EPIC to support communication among caregivers inside and outside the clinic.
Assist with managing therapist schedules to meet clinic and hospital needs, and help leadership identify potential scheduling concerns.
Answer patient questions and direct them to appropriate Sparrow contacts for billing and copay inquiries.
Accept patient payments and enter payment information accurately into the system.
Handle confidential information and maintain HIPAA compliance.
Perform secretarial duties as assigned.
Manage the waitlist to reduce time lost to cancellations and improve department efficiency.
Answer incoming, outgoing, and inter-hospital calls using AIDET; relay information, take messages, contact appropriate people, and respond to inquiries.
Manage work queues for incoming orders and current patients, identifying when additional authorization is needed.
Create appropriately designated FOTO outcomes-measurement episodes for therapists.
Close referrals and FOTO episodes after patient discharge to complete the episode of care.
Communicate with therapists about scheduling questions and help identify patients needing therapist follow-up.
Ensure scheduled appointments match referral information in EPIC.
Monitor and order supplies as needed.
Organize the area and tidy the clinic as needed.
Perform temperature and safety checks of equipment and clean equipment as assigned.
Assist during medical emergencies by contacting EMS and directing other patients in the clinic as needed.
Process patient orders in EPIC.
Maintain patient medical records.
Perform other duties as assigned.