Certified Medical Asst./Registered Medical Asst.

Rush Memorial Hospital•Rushville, IN

6d•Onsite

About The Position

The Certified Medical Assistant/Registered Medical Assistant (CMA/RMA) provides direct and indirect patient care in an ambulatory office setting, partnering with physicians and nurse practitioners or physician assistants to support preventive, illness-related, and routine care. The role combines clinical duties with clerical office functions as needed and contributes to ongoing quality improvement in clinic and patient care processes. Depending on assignment, the CMA/RMA may work with a dedicated clinic and provider or float among outpatient locations and services, including RMH Healthcare Associates and its Mobile Clinic, RMH Pediatrics, RMH Walk-In Care, RMH Milroy Primary Care, RMH Call Center, RMH Specialists, RMH Health Partners, and RMH HealthCare Solutions. The position offers consistent work within an assigned setting and opportunities to learn across different assignments. The stated schedule is full-time, 40 hours per week, five days a week, Monday through Friday, 8:00 a.m. to 4:30 p.m.; the description also notes that schedules may vary, usually during daytime hours. The CMA/RMA performs patient intake, obtains histories and vital signs, identifies preventive care needs, conducts screening tools and diagnostic testing, provides treatments, collects specimens including through venipuncture, and administers medications and injections according to provider orders. The role also coordinates referrals, procedures, and diagnostic testing; assists with prior authorizations and paperwork; provides patient education with provider guidance; and may scribe provider documentation after training. The CMA/RMA supports patient experience, clinic operations, safety, quality assurance, teamwork, confidentiality, and continuous quality improvement.

Requirements

High school diploma or equivalent.
Completion of a CMA/RMA course of study.
Ability to give and follow instructions accurately.
Effective interpersonal skills for interacting with patients and various levels of healthcare personnel.
Time-management skills and ability to manage multiple task assignments.
Ability to read and write, use medical terminology, and perform simple calculations.
Knowledge of basic CMA/RMA practices.
Ability to prioritize patient-care needs, think critically, solve problems, reason logically, and use independent judgment and initiative in unusual situations.
Ability to adjust to frequent changes and enhancements in support of customer service and patient care.
Ability to maintain the privacy of confidential information and work within the scope of the position.
Ability to meet the described physical demands, including walking, standing, bending, sitting, handling or feeling with the hands, reaching, talking, hearing, stooping, crouching, kneeling, and lifting or moving items of varying weights.
Ability to work under moderate amounts of stress.

Nice To Haves

At least two years of previous clinical experience.
CMA/RMA certification or credential.

Responsibilities

Perform patient intakes, including recording personal and medical histories, vital signs, preventive needs, and required screening tools.
Perform patient treatments, obtain specimens for testing including venipunctures, and administer medications and injections according to provider orders.
Coordinate referral consultations, surgical procedures, diagnostic testing, and other patient-care needs according to orders; assist with or perform prior authorizations.
Complete assigned provider paperwork, such as FMLA and workers' compensation forms, and prepare paperwork for signatures.
Provide patient education with provider guidance.
Depending on assignment, scribe provider documentation after receiving training.
Communicate timely and effectively with providers and patients about messages, medications, test results, referrals, and other patient-care matters.
Use AIDET when communicating with patients and attend to patient wait times, respect, and individual needs.
Organize exam rooms and perform clinic stocking, cleaning, sanitizing, and upkeep duties.
Collaborate with coworkers and other departments to support patient care and provide assistance when needed.
Monitor patient and staff safety and report concerns.
Perform and document quality measures, including payer patient-care needs, analyzer and testing quality controls, required logs, and other quality-assurance measures.
Work with team members and leadership on process improvement and participate in the Continuous Quality Improvement Program, including raising potential problems, assisting with data collection, suggesting solutions, and taking action within areas of responsibility.
Maintain confidentiality and comply with HIPAA regulations and hospital policies and procedures.
Attend at least 70% of scheduled staff meetings for the primary work area each year, as well as mandatory in-service and educational offerings.
Seek self-development, expand knowledge, identify areas for improvement, and complete projects and assignments on time.
Maintain professional conduct, promote effective guest relations, provide proper absence or tardiness notification, and arrive punctually for scheduled work.
Participate in emergency procedures, fire drills, evacuation procedures, disaster plans, mock codes, and committees related to patient care, patient experience, or employment relations.