Certified Medical Asst./Registered Medical Asst.

Rush Memorial Hospital•Rushville, IN

6d•Onsite

About The Position

The CMA/RMA provides direct and indirect patient care in an ambulatory office setting in partnership with a physician or NP/PA. The role supports patients’ preventive, illness-related, and routine care, contributes to clinic quality processes, and combines clinical responsibilities with clerical office functions as needed. The position may be dedicated to a clinic and provider or may involve floating among Rush Memorial Hospital outpatient offices and services, including the Mobile Clinic, Pediatrics, Walk-In Care, Milroy Primary Care, Call Center, Specialists, Health Partners, and HealthCare Solutions. This is a full-time, 40-hour-per-week position, generally scheduled Monday, Tuesday, Thursday, and Friday from 7:30 a.m. to 6:00 p.m., with Wednesdays off. The schedule may vary, though work is usually during daytime hours. The CMA/RMA reports to the applicable director based on assignment and accepts direction from providers and leadership.

Requirements

High school diploma or equivalent.
Completion of a CMA/RMA course of study.
Ability to give and follow instructions accurately.
Effective interpersonal skills for interacting with patients and different levels of healthcare personnel.
Time-management skills and ability to manage multiple task assignments.
Ability to read and write, use medical terminology, and perform simple calculations.
Knowledge of basic CMA/RMA practices.
Ability to maintain privacy when exposed to confidential information.
Ability to work within the scope of the position and prioritize patient-care needs.
Ability to reason, use logical problem-solving skills, and exercise independent judgment and initiative in unusual situations.
Ability to adapt to frequent changes and enhancements in support of customer service and patient care.
Ability to meet the physical and mental demands described, including walking, standing, bending, sitting, handling or feeling with the hands, reaching, talking, and hearing; frequent stooping, crouching, and kneeling; and lifting and/or moving items weighing up to more than 100 pounds at infrequent intervals.
Ability to meet the stated vision requirements, including close, distance, color, and peripheral vision, depth perception, and focusing.
Ability to work under moderate stress.
Minimum of two years of previous clinical experience preferred.
CMA/RMA certification or registration preferred.

Nice To Haves

At least two years of previous clinical experience.
CMA/RMA certification or registration.

Responsibilities

Perform patient intakes, including recording personal and medical histories, vital signs, preventive needs, and required screening tools.
Provide patient care according to provider orders, including treatments, specimen collection and venipunctures, and medication administration, including injections.
Coordinate referrals, surgical procedures, diagnostic testing, and other patient-care needs; assist with or complete prior authorizations.
Complete assigned provider paperwork, such as FMLA and workers’ compensation forms, and prepare paperwork for signatures.
Provide patient education with guidance from providers.
Depending on assignment, scribe provider documentation; training is provided.
Communicate with providers and patients about messages, medications, test results, referrals, and other patient-care matters in a timely and effective manner.
Use AIDET when communicating with patients, attend to wait times, and treat patients with respect and consideration for individual needs.
Support coworkers and collaborate across departments to provide patient care.
Organize exam rooms and perform clinic stocking, cleaning, sanitizing, and upkeep duties.
Monitor patient and staff safety and report concerns.
Perform and document quality measures, including payer patient-care needs, analyzer/testing quality controls, required logs, and other quality-assurance measures.
Work with team members and leadership on process improvement and continuous quality improvement, including identifying problems, assisting with data collection, suggesting solutions, and taking action within areas of responsibility.
Maintain confidentiality and comply with HIPAA regulations and hospital policies and procedures.
Attend at least 70% of scheduled staff meetings for the primary work area during the year, as well as mandatory in-service and educational offerings.
Pursue self-development, identify areas for improvement, and complete projects and assignments on time.
Conduct oneself professionally, promote effective guest relations, and serve as a role model.
Provide proper notice of absences or tardiness and arrive punctually for scheduled work.
Participate in emergency procedures, fire drills, evacuations, disaster plans, mock codes, and committees related to patient care, patient experience, or employment relations.
Attend to patient needs with prioritization, critical thinking, logical problem-solving, and independent judgment when handling unusual situations.