Medical Receptionist - Brain & Spine Surgery Chelsea Campus

Trinity Health•Chelsea, MA

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to serve as a first point of contact for patients and visitors, help create a positive patient experience, and support efficient office operations and patient care. The role includes welcoming patients, supporting registration and insurance verification, managing appointments and communications, collecting payments, maintaining records, and coordinating with providers and clinical staff. The Medical Receptionist also oversees daily work queues, serves as a collections advocate, and handles moderate billing issues with patients.

Requirements

High school diploma or GED.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Responsibilities

Welcome patients and visitors with professionalism and compassion.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.
Oversee daily work queues.
Serve as a collections advocate.
Handle moderate billing issues with patients.