Medical Receptionist - Ophthalmology

Spectrum Eye Physicians•San Jose, CA

8h•$22 - $27•Onsite

About The Position

We’re currently seeking a bright, enthusiastic, and customer-focused individual to join our front desk team in our San Jose, Cupertino and Los Gatos offices—an essential part of our patient experience and the heart of our practice. This position requires coverage at multiple locations within Santa Clara County. At Spectrum Eye, you'll find more than just a job—you'll find a workplace that feels like family. We foster a supportive, fun, and professional environment where team members are valued, respected, and empowered to grow.

Requirements

Positive mindset
Willingness to learn
Team spirit

Nice To Haves

Experience in the medical field
Background in optometry or ophthalmology

Responsibilities

Answer incoming calls with a friendly, helpful attitude
Transfer calls as needed to ensure patients get what they need, fast
Book appointments by phone, online requests, or in person
Keep schedules accurate and aligned with each doctor’s template
Gather necessary forms and signatures like HIPAA, demographics, and policy acknowledgments
Ensure everything is filled out clearly and completely
Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances
Clearly explain patient benefits and out-of-pocket costs
Balance your payment batch before heading home
Verify insurance information and scan cards
Accurately enter patient and insurance details into our system
Let patients know what is (and isn’t) covered before their visit begins
Keep patients informed about any wait times
Help them feel seen, heard, and appreciated—even during busy times
Keep the waiting area clean, tidy, and stocked with up-to-date reading material
Be ready to assist with other front office duties to help the team and keep things flowing