Part Time - Medical Receptionist - Duncan, Ok

Integrity Care Group•Duncan, OK

60d

About The Position

The patient service specialist is responsible for front-office activities, including reception, mail, insurance verification, and maintaining patient data integrity. The role serves as a patient concierge in the reception and lobby area, providing customer service, greeting customers, collecting registration data and required co-pays, and protecting patient confidentiality. This is a safety-sensitive and confidential position. Duties may change, and other duties may be assigned.

Requirements

High school diploma or equivalent required; an associate degree is preferred.
Obtain and maintain current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogen requirements.
Competency with common PC applications, including the Internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Must be able to see with corrective eyewear and hear clearly with assistance.
Ability to handle emergency or crisis situations and escort or transport patients by wheelchair or stretcher.
Ability to lift 15–20 pounds.

Nice To Haves

Associate degree preferred.
One to three years of prior medical office experience preferred.

Responsibilities

Greet patients politely, promptly, and helpfully; keep them informed about delays and expected wait times.
Provide superior internal and external customer service and help ensure smooth, efficient patient flow.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter patient data accurately and promptly into the computer system.
Verify insurance, update patient information, and collect co-pays, co-insurance, and deductibles in accordance with insurance plans.
Follow HIPAA guidelines, explain privacy practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals, and send patient information and records to other medical entities as requested.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods and practices to minimize financial risk.
Contract with auditing services to ensure financial monitoring and controls are compliant and up to date.
Perform other duties as assigned.