Medical Receptionist, FPG Norwalk Family: FT Days

Firelands Health Careers•Norwalk, OH

11h•Onsite

About The Position

Firelands Health is seeking a Medical Receptionist for its FPG Norwalk Family practice. This full-time day position offers the opportunity to work in Sandusky, a vibrant coastal town on Lake Erie. Firelands Health is committed to being the preferred independent healthcare employer in the Sandusky Bay region, providing comprehensive medical care and promoting community wellness. The organization is locally managed, not-for-profit, and serves a large regional area. Their mission is to deliver excellent healthcare, foster community wellness, and enhance the lives of those they serve, guided by their Core ACE Values: Attitude, Commitment, and Enthusiasm.

Requirements

High school graduate; vocational education preferred.
Experience in a medical ambulatory setting.
Current CPR certification or obtained within 3 months of employment and maintained.
Proficient in the use of personal computers with strong typing skills.
Skilled in the use of Microsoft Outlook, Excel, and Word is desired.
Ability to provide proof of identity and right to work in the United States.
Annual tuberculin testing (initial testing upon hire includes a 2-step tuberculin test, symptom survey, or chest x-ray).
Option to elect Hepatitis vaccine or sign a waiver.
Possession of a valid State of Ohio motor vehicle operator's license and insurable under Firelands auto policy.
Proof of personal automobile liability insurance coverage upon request.
Successful completion of a 90-day get-acquainted period.

Nice To Haves

Vocational education preferred.
Skilled in the use of Microsoft Outlook, Excel, and Word.

Responsibilities

Greeting patients, vendors, and visitors, and notifying appropriate staff of their arrival.
Operating the telephone console to route incoming calls and place outgoing calls.
Scheduling patient appointments.
Obtaining and verifying current insurance information for each visit.
Obtaining pre-certifications or prior authorizations as needed.
Maintaining accurate daily records for timely billing of accounts.
Notifying patients of account status and payments due, using collection techniques to keep accounts receivable current.
Assisting in covering other practice sites as needed.
Verifying patient's current insurance coverage through insurance websites.
Collecting and posting co-pays and past due balances, and completing necessary forms.
Managing referrals through EMR.
Following incentive guidelines to help the practice meet program goals.
Performing daily banking and preparing a daily financial spreadsheet.
Ensuring timely, accurate, and complete information submission to the Central Billing Office.
Using collection management reports to keep accounts receivable current.
Identifying and reporting potential Red Flag Identity theft patterns.
Requesting, locating, sending, and receiving patient medical records.
Maintaining medical appointments for patients.
Answering phones pleasantly and screening calls.
Maintaining a clean and orderly waiting area.
Organizing and maintaining an inventory system for supplies.
Practicing all facets of Health & Safety.
Demonstrating competence in communication, professionalism, organizational and analytical skills, and technical/professional skills.